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FIbre Support

Get expert support with your Fibre connection.

Replacement router

Wilson59
First Timer
Private Message TalkTalk

on ‎18-04-2025 03:37 PM

Message 6 of 6

Hi I have had a email from talk talk saying my router is no longer supported, so with safety in mind how do I get a replacement router?

Thanks 

LW
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Wilson59

on ‎21-04-2025 10:04 AM

Message 1 of 6

Hi

 

Usually 24-48 hrs.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Wilson59
First Timer
Private Message TalkTalk

on ‎21-04-2025 09:43 AM

Message 2 of 6

Hi, ok thanks, how long does the router take to arrive?

LW
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Wilson59

on ‎21-04-2025 09:21 AM

Message 3 of 6

Hi

 

A new router is on the way.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Wilson59
First Timer
Private Message TalkTalk

on ‎18-04-2025 04:05 PM

Message 4 of 6

It's a technicolour DWA0120

LW
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-04-2025 03:44 PM

Message 5 of 6

Hi

 

Take a look here :  https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

 

Can you tell me if your model of router is listed ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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