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FIbre Support

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Problem playing video content on desktop, laptop and android phone

johand4
First Timer
Private Message TalkTalk

on ‎21-03-2025 08:07 PM

Message 3 of 3

For about a week I have had problems showing video content on all my devices. Video starts to play and then screen goes black and error message Video decoder or demixer had an error with the content. Playback_Video_Decoding_Error.

Can anyone help me with this problem?

Josie

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎24-03-2025 06:27 AM

Message 1 of 3

Hi

 

This can be an issue with a missing video codec, thats basically a set of instructions that show the device how to play a specific video file type.

 

There are may video players that can play multiple formats, such as Gom player etc.

 

A google search will usually show more.

 

Thanks  

Karl. 

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Divsec
Community Star
Private Message TalkTalk

on ‎22-03-2025 12:15 PM

Message 2 of 3

Hi @johand4 is the video coming in from the cloud or is it say holiday snaps from your phone.

Are you android or Apple?

I don't work here and all my opinions are my own.
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