cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

TalkTalk Wi-Fi Hub Firmware SG4K100208

gcotgreave
Team Player
Private Message TalkTalk
Message 36 of 36

As noted in the post "New TalkTalk Wi-Fi Hub Firmware SG4K100208"

 

"Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied."

 

I noted in my reply that I was experiencing the same issue.

 

@Michelle-TalkTalk asked that the additional info was added to a new thread 

 

I also noted tha the router had re-started the regular 6 Second drop outs, which had plagued a previous update, then resolved in an update prior to  SG4K100208.

 

I have a SamKnows box constantly monitoring the line. It is impossible to

check what is going on as, combined with this latest bug, there's no log to read!

 

 

 

Going to My Connection says all is fine!

It is also worth noting that the logs page has had a longer standing bug (also mentioned on thes forums) that often only page 1 can be read. Trying to access subsequent pages causes a crash, and needed you to re-login to the router.

0 Likes
35 REPLIES 35

Message 1 of 36

Hi @gcotgreave 

 

That's great, I'm so glad to hear this 🙂

 

I will let our Devices Team know 🙂

 

Debbie

0 Likes

Message 2 of 36

Hi @Michelle-TalkTalk @Debbie-TalkTalk 

 

Just to confirm all has been stable since the downgrade 

Thanks.


Screenshot_20250310-072357.png

Message 3 of 36

Hi @DarrenGraves 

 

I will contact our Devices Team to let them know the connection has remained stable.

0 Likes

Message 4 of 36

Hi Michelle,

I've had a look but can't see how to contact the Devices Team. Can you advise?

Darren.

Darren
0 Likes

Message 5 of 36

Hi @DarrenGraves 

 

That's great, I'm so glad to hear that the connection has remained stable.

 

Please let me know here if you do experience any further issues.

 

Debbie

0 Likes

Message 6 of 36

Hi Michelle,

 

Ok.

 

Darren 

Darren
0 Likes

Message 7 of 36

Hi Debbie, 

 

It was fine. No wi-fi dropouts. Solved, I think.

 

Thanks,

Darren

Darren
0 Likes

Message 8 of 36
0 Likes

Message 9 of 36

Hi Darren,

 

If the connection is still stable over the weekend then we can feed this back to our Devices Team to see what they say/advise.

 

Thanks

 

Michelle

 

0 Likes

Message 10 of 36

Hi Michelle,

After the roll back it was no better but last night I did a factory reset.

A few points: it didn't do a full hard reset as the router 'remembered' my previous IP assignments as I set them up again. It threw me back to the login screen many times and also froze. So, I not confident about how reliable it will be.

However, the wi-fi connections now seem ok. No regular dropping connections.

One question: how can I/you stop a subsequent update back to SG4K100208 (if you haven't already).

Thanks,

Darren.

Darren
0 Likes

Message 11 of 36

Morning,

 

I'm glad to hear this. The replacement router should come with a returns bag too.

 

Thanks

 

Michelle

 

0 Likes

Message 12 of 36

So far so good 😊 

 

Assuming the connection remains stable, with the software fix.

 

When the replacement router arrives, (Royal Mail say it's been delivered to my local Post office, but it wasn't there when I went to collect, so I've raised a ticket).

What should I do with it, contact you for a return label? 


Screenshot_20250307-072941.png
0 Likes

Message 13 of 36

Hi @gcotgreave 

 

How has your connection been since the firmware change?

 

Thanks

 

Michelle

 

0 Likes

Message 14 of 36

Hi Darren,

 

How has your connection been since your last post?

 

Thanks

 

Michelle

 

0 Likes

Message 15 of 36

Hi Debbie,

I forgot to confirm that the firmware is now SG4K100206.

Darren.

Darren
0 Likes

Message 16 of 36

Hi Debbie,

I didn't see the firmware change last night. 

Today, it is probably worse (it took me 4 attempts to login here because the wi-fi kept dropping).

I did briefly see a log. Messages about connecting to, I think it was, SSIDs wl_priv and wl_video_5g. 

I'll keep watching and I'll reboot the router.

Thanks,

Darren

 

Darren
0 Likes

Message 17 of 36

Hi @gcotgreave 

 

Thanks for your reply.

 

I will check in again with you tomorrow to make sure the connection has remained stable.

0 Likes

Message 18 of 36

The line dropped at about the time the update (downdate!) SG4K100206  occured (as expected). When I got home there was no active internet. No connection possible over WiFi or Hardwire. No access to the 192.168.1.1 screen either. Rebooted twice, still nothing. Resorted to h/w reset button, and then had to manually enter all the device details passwords IPV4 reservations etc.  Since midnight or so when I finished it has been stable, but that's not very long to say it's fixed.

 

Good news you can at least see the 1st page of logs in the maintenance screen again. (Still drops back to login screen if you try and see next page, but that's a known bug in SG4K100206)

0 Likes

Message 19 of 36

Hi Darren @DarrenGraves 

 

I've made the change to the firmware, please let me know how the connection compares.

 

@gcotgreave How was the connection last night?

0 Likes

Message 20 of 36

Hi Debbie,

Fine with me.

Thanks, 

Darren.

Darren