Get expert support with your Fibre connection.
on 28-02-2025 08:13 AM
As noted in the post "New TalkTalk Wi-Fi Hub Firmware SG4K100208"
"Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied."
I noted in my reply that I was experiencing the same issue.
@Anonymous asked that the additional info was added to a new thread
I also noted tha the router had re-started the regular 6 Second drop outs, which had plagued a previous update, then resolved in an update prior to SG4K100208.
I have a SamKnows box constantly monitoring the line. It is impossible to
check what is going on as, combined with this latest bug, there's no log to read!
Going to My Connection says all is fine!
It is also worth noting that the logs page has had a longer standing bug (also mentioned on thes forums) that often only page 1 can be read. Trying to access subsequent pages causes a crash, and needed you to re-login to the router.
Friday
Hi
no date as yet.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Friday
@Karl-TalkTalk Is there a date for xxxx09 that will fix the bugs introduce in xxxx08. If it's imminent I'll just wait, thanks.
on 24-03-2025 06:33 AM
Hi @gcotgreave
Let me know if you want me to downgrade the firmware for you.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 21-03-2025 09:39 PM
Thanks, may be worth a try. It was hard reset as part of the diagnosis prior to the downgrade. It didn't seem to make a difference.
Others have had the "no logs" problem in 08. Maybe it's the software and a particular version of the hardware.
After hard reset it's a pain to have to enter all the device IDs reserved IP addresses etc
on 21-03-2025 09:22 PM
My router 'reupgraded' as well. However, my firmware was previously rolled back and I had to do a reset of the router to get it to work. When SG4K100208 was reinstalled on my router it worked fine. So, I think a hard reset (and possibly the downgrade) might be needed.
Darren.
on 21-03-2025 08:09 PM
....then the automatic upgrade re installs the faulty
version SG4K100208 and the logs have stopped working and today a 6 second disconnect.
Will monitor the situation.
on 11-03-2025 07:03 AM
on 10-03-2025 06:17 PM
on 10-03-2025 11:42 AM
I will contact our Devices Team to let them know the connection has remained stable.
on 10-03-2025 11:30 AM
Hi Michelle,
I've had a look but can't see how to contact the Devices Team. Can you advise?
Darren.
on 10-03-2025 11:12 AM
That's great, I'm so glad to hear that the connection has remained stable.
Please let me know here if you do experience any further issues.
Debbie
on 10-03-2025 11:10 AM
Hi Michelle,
Ok.
Darren
on 10-03-2025 11:08 AM
Hi Debbie,
It was fine. No wi-fi dropouts. Solved, I think.
Thanks,
Darren
on 10-03-2025 06:47 AM
How's the connection been over the weekend?
on 07-03-2025 12:06 PM
Hi Darren,
If the connection is still stable over the weekend then we can feed this back to our Devices Team to see what they say/advise.
Thanks
Michelle
on 07-03-2025 12:04 PM
Hi Michelle,
After the roll back it was no better but last night I did a factory reset.
A few points: it didn't do a full hard reset as the router 'remembered' my previous IP assignments as I set them up again. It threw me back to the login screen many times and also froze. So, I not confident about how reliable it will be.
However, the wi-fi connections now seem ok. No regular dropping connections.
One question: how can I/you stop a subsequent update back to SG4K100208 (if you haven't already).
Thanks,
Darren.
on 07-03-2025 07:39 AM
Morning,
I'm glad to hear this. The replacement router should come with a returns bag too.
Thanks
Michelle
on 07-03-2025 07:36 AM
So far so good 😊
Assuming the connection remains stable, with the software fix.
When the replacement router arrives, (Royal Mail say it's been delivered to my local Post office, but it wasn't there when I went to collect, so I've raised a ticket).
What should I do with it, contact you for a return label?
on 07-03-2025 06:12 AM
on 07-03-2025 06:11 AM
Hi Darren,
How has your connection been since your last post?
Thanks
Michelle