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FIbre Support

Get expert support with your Fibre connection.

New modem required?

Fitz53
Visitor
Private Message TalkTalk

Friday

Message 3 of 3

Hi, I have received a message from Talktalk telling me that my modem will no longer receive updates. As this was supplied by Talktalk does it mean that they will send me a replacement one?

PaulR
Labels:
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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Karl-TalkTalk

Friday

Message 1 of 3

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message

Friday

Message 2 of 3

Hi

 

What model of router do you have ?

 

Also, please see : 

 

https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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