TalkTalk Wi-Fi Hub Firmware SG4K100208

[gcotgreave]

As noted in the post "New TalkTalk Wi-Fi Hub Firmware SG4K100208"

"Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied."

I noted in my reply that I was experiencing the same issue.

@Anonymous asked that the additional info was added to a new thread 

I also noted tha the router had re-started the regular 6 Second drop outs, which had plagued a previous update, then resolved in an update prior to  SG4K100208.

I have a SamKnows box constantly monitoring the line. It is impossible to

check what is going on as, combined with this latest bug, there's no log to read!

Going to My Connection says all is fine!

It is also worth noting that the logs page has had a longer standing bug (also mentioned on thes forums) that often only page 1 can be read. Trying to access subsequent pages causes a crash, and needed you to re-login to the router.

[Karl-TalkTalk]

Hi

no date as yet.

Karl.

[gcotgreave]

@Karl-TalkTalk  Is there a date for xxxx09 that will fix the bugs introduce in xxxx08. If it's imminent I'll just wait, thanks.

[Karl-TalkTalk]

Hi @gcotgreave 

Let me know if you want me to downgrade the firmware for you.

Karl.

[gcotgreave]

Thanks, may be worth a try. It was hard reset as part of the diagnosis prior to the downgrade. It didn't seem to make a difference.

Others have had the "no logs" problem in 08. Maybe it's the software and a particular version of the hardware.

After hard reset it's a pain to have to enter all the device IDs reserved IP addresses etc 

[DarrenGraves]

My router 'reupgraded' as well. However, my firmware was previously rolled back and I had to do a reset of the router to get it to work. When SG4K100208 was reinstalled on my router it worked fine. So, I think a hard reset (and possibly the downgrade) might be needed.

Darren.

[gcotgreave]

....then the automatic upgrade re installs the faulty 
version  SG4K100208 and the logs have stopped working and today a 6 second disconnect.

Will monitor the situation.

[Debbie-TalkTalk]

Hi @gcotgreave 

That's great, I'm so glad to hear this 🙂

I will let our Devices Team know 🙂

Debbie

[gcotgreave]

Hi @Anonymous @Debbie-TalkTalk 

Just to confirm all has been stable since the downgrade 

Thanks.

[Debbie-TalkTalk]

Hi @DarrenGraves 

I will contact our Devices Team to let them know the connection has remained stable.

[DarrenGraves]

Hi Michelle,

I've had a look but can't see how to contact the Devices Team. Can you advise?

Darren.

[Debbie-TalkTalk]

Hi @DarrenGraves 

That's great, I'm so glad to hear that the connection has remained stable.

Please let me know here if you do experience any further issues.

Debbie

[DarrenGraves]

Hi Michelle,

Ok.

Darren 

[DarrenGraves]

Hi Debbie, 

It was fine. No wi-fi dropouts. Solved, I think.

Thanks,

Darren

[Debbie-TalkTalk]

Hi @DarrenGraves 

How's the connection been over the weekend?

[Anonymous]

Hi Darren,

If the connection is still stable over the weekend then we can feed this back to our Devices Team to see what they say/advise.

Thanks

Michelle

[DarrenGraves]

Hi Michelle,

After the roll back it was no better but last night I did a factory reset.

A few points: it didn't do a full hard reset as the router 'remembered' my previous IP assignments as I set them up again. It threw me back to the login screen many times and also froze. So, I not confident about how reliable it will be.

However, the wi-fi connections now seem ok. No regular dropping connections.

One question: how can I/you stop a subsequent update back to SG4K100208 (if you haven't already).

Thanks,

Darren.

[Anonymous]

Morning,

I'm glad to hear this. The replacement router should come with a returns bag too.

Thanks

Michelle

[gcotgreave]

So far so good 😊 

Assuming the connection remains stable, with the software fix.

When the replacement router arrives, (Royal Mail say it's been delivered to my local Post office, but it wasn't there when I went to collect, so I've raised a ticket).

What should I do with it, contact you for a return label? 

[Anonymous]

Hi @gcotgreave 

How has your connection been since the firmware change?

Thanks

Michelle

[Anonymous]

Hi Darren,

How has your connection been since your last post?

Thanks

Michelle