Safe settings not working

[cyprianos1]

Every time I try to update I get the message 'There is a technical error...."  

Can't change kids settings or homework time for a week now.

A few weeks I was able to toggle settings off and on routinely.

[kanya-TT]

That could be a Myaccount issue. Do you have any problems with using Myaccount apart from the one you have now.?

Kanya

[cyprianos1]

Yes I would but I would like to be able to adjust the settings myself.

[nomfezeko-TT]

I am writing to kindly confirm whether you would like to proceed with changing the Kids Safe settings or if you prefer to manage homework time. We are here to assist you in getting this done efficiently.

Please let us know your preference at your earliest convenience.

Thanks,

-Fez. 

[nomfezeko-TT]

Thank you for getting back to us, I appreciate your assistance in resolving the matter. Just to clarify, you mentioned that you can log into MyAccount without any issues. However, it seems there's a problem specifically with changing the kids' settings or adjusting the homework time, is that correct? Please also let me know if there's any additional information you may like to provide so we can get to the bottom if the issues and further investigate and provide you with an update. 

-Fez. 

[cyprianos1]

Yes I can.  I have been contacted several times by customer services who keep telling me that there is an ongoing problem.  In the meantime I am unable to to connect to many websites and cannot change filters.

[nomfezeko-TT]

Hi there @cyprianos1, we are so sorry for spending so much time trying to get this sorted. We understand that it must have been really frustrating for you, and that is not the kind of experience we want for our customers.

To help resolve this matter promptly, could you please let us know if you are able to access your MyAccount? This will enable us to assist you right here.

Thank you for your patience and understanding. We look forward to your response.

-Fez. 

[cyprianos1]

More than two weeks later and the same problem.

[Debbie-TalkTalk]

Hi @cyprianos1 

Our faults escalation team have advised that they are aware of an issue with HomeSafe and that this is being investigated.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @cyprianos1 

I have passed this over to our faults escalation team to take a look and I will post back here to confirm once I have more information.

Thanks

[cyprianos1]

I am trying to:

(1) Set up Kid Safe settings so that I can tick the websites categories that I want to block and also add some websites manually

(2) Set up Homework times to block games/social media

These filters are already in place it seems for some things-as I said I was able to toggle categories and adjust times without any problems a few weeks ago-now the filter settings seem 'frozen'.

[Chris-TalkTalk]

OK thanks. Could I just ask what adjustment are you trying to make?

Chris

[cyprianos1]

This is still doesn't work for me. When I try to adjust settings I get

There was a technical error

We’re sorry and working hard to resolve this. Please try again later

[Chris-TalkTalk]

Hi cyprianos1,

How are you getting on, do you still have the same issue?

Chris

[cyprianos1]

Yes.  I have tried different browers and different devices.  I have tried with mobile data too.

[Debbie-TalkTalk]

Hi @cyprianos1 

I'm sorry to hear this.

Have you tried this in a different browser?