Safe settings not working

[cyprianos1]

Every time I try to update I get the message 'There is a technical error...."  

Can't change kids settings or homework time for a week now.

A few weeks I was able to toggle settings off and on routinely.

[kanya-TT]

Yes, I am afraid. As we need to test this against your TalkTalk internet. 

Kanya

[cyprianos1]

Do I have to be at home to do this?  

[kanya-TT]

Hello, cyprianos1. We’d like to help you with this issue. First, we need to clarify whether you’re unable to access the internet entirely or if it’s just YouTube and Netflix that are problematic. If you can access some sites but not others, we’ll need to adjust some settings in your account, particularly the HomeSafe settings. We’ll need to do this together, so please let us know when you’re ready, and we’ll get started.

Kanya

[cyprianos1]

Could I have an update?

I am still unable to access sites such as youtube and netflix.  

I still cannot change my Safe settings- I believe that they are frozen.

Every time I try to update I get the message 'There is a technical error...."  

Can't change kids settings or homework time for a week now.

I have also been sent an email that my request for compensation has been rejected?  I haven't; requested this yet!

[cyprianos1]

Could I have an update?

I am still unable to access sites such as youtube and netflix.  

I still cannot change my Safe settings- I believe that they are frozen.

Every time I try to update I get the message 'There is a technical error...."  

Can't change kids settings or homework time for a week now.

I have also been sent an email that my request for compensation has been rejected?  I haven't; requested this yet!

A few weeks I was able to toggle settings off and on routinely.

[siphosethu-TT]

There's no update at the moment, I'll get back to you as this seems to be a wider issue and not only affecting your services but multiple of customers as well. Thanks

[cyprianos1]

Could I have an update?

[cyprianos1]

Still not working

[cyprianos1]

This is not an outage.  Please see previous messages

[siphosethu-TT]

There might be a possible outage but will just have it looked into, I'll also check if we have an update on this okay. Thanks

[cyprianos1]

Hi could I have an update?

[cyprianos1]

Is there an update on this?

[cyprianos1]

Still not working

[cyprianos1]

Yes.  Still not working.

[cyprianos1]

Yes I am.

[siphosethu-TT]

Hi there cyprianos1, please confirm if you are still experiencing the same issue. Thanks

[cyprianos1]

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

[cyprianos1]

All the websites are now unblocked.

But now none of the safe settings are in place!

Is still get the 'sorry there is a technical error message when I try to adjust safe settings.

[sabelo-TT]

@cyprianos1, I do apologise for any difficulties caused by this as I have read your thread and do notice that you would like to access certain websites on your end that you are currently unable to access. 

Could we give this another shot? If you could restart your router, that would be great! I’ve made some changes on my end, and I’d love for you to try accessing that specific website you wanted to access earlier.

Kindly confirm with feedback once done. 🙂 

[cyprianos1]

Hi Kanya.  No I don't I am afraid.

I still can't access many websites.