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TV Support

For help with your TalkTalk TV box, channels and apps.

Pressing BBC1 on remote taking me to iPlayer

Natsc
First Timer
Private Message TalkTalk

4 hours ago

Message 3 of 3

For the last couple of weeks pressing 1 on my remote is taking ne to iPlayer instead of straight to BBC1.  This is very annoying.  I have a Netgem 4k box.  Tried rescanning channels.  Aerial connection is fine.  Anyone know how this can be resolved ?  Is this a netgem problem ? 
thanks. 

Labels:
0 Likes
2 REPLIES 2

Natsc
First Timer
Private Message TalkTalk

3 hours ago

Message 1 of 3

Thank you for your quick response.  Really appreciate it.  Glad I’m not the only one with the issue.  It’s reassuring that it’s being looked into. 
Hopefully will be sorted soon. 

0 Likes

fr8ys
Community Star
Private Message TalkTalk

3 hours ago

Message 2 of 3

I have been offering suggestions regarding issues with the Netgem box, but reported issues seem to be increasing, so don't want to waste your time with potential solutions that may not work.
I know these issues have been reported to Netgem and TalkTalk are awaiting a firmware update to apply to the boxes.
Staff are back on Monday and will hopefully be able to advise further then.

 

If this is your only issue then use channels 101 and 102, which should work ok and also give you a better picture, as will 103, 104 etc.


If you have additional issues, in the meantime I suggest you put the aerial in the TV and bypass the box and use your TV tuner if possible.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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