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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 2848 Views
  • 2 replies
  • 5 like

NETFLIX, ITVX and TalkTalk YouView boxes

For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...

fr8ys by Community Star
  • 26362 Views
  • 0 replies
  • 16 like

Regular issues losing tv channels on tv4k box

On a very regular basis I lose tv channels from itv onwards on my 4k tv box. Retune doesn't return them. Only option seems to be box reset but then I have to re-sign into all my apps. Happened twice in last week. A few other posts suggests same issue...

Missing TV channels

Can someone help me with missing TV channels? In particular ITV?It seems to disappear but only when there's a big football or rugby match! I've returned the TV stations but this hasn't made any difference!See attached photo of my TV guide - I've got ...

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LadyP70 by First Timer
  • 51 Views
  • 2 replies
  • 0 like

TV channels

Channels missing from TV guide. ITV onwards 

MagsD by First Timer
  • 64 Views
  • 2 replies
  • 0 like

Netgem 4K reverted back to BBC/iPlayer

I've restored factory settings for the 4th time, since once again (usually Sun am) only BBC channels are shown and goes to iPlayer unbidden.I see others with this issue and it is highly annoying, as have restore all activation codes for itvx etc.Is t...

itvx

how do i get itvx on my tv?

Channels locked

Why does my tv keep locking most of my channels with parental lock? I have to go in and unlock each

Lost tv channels

My tv ask to retune the channels but now I have most of the channels are missing

Losing channels and bbc 1 from iplayer

Hi , for the last couple of months we have been regularly losing channels, 3 to 9 then others further on , have to keep switching off and unplugging mains, wait a few minutes then reconnect to reboot box , also have noticed that bbc1 and 2 now work v...

Setting up TV

I am just trying to set up TV having recently left sky. I cannot get any live channels. It says I need an aerial which I have just been and purchased but still struggling. Does it matter what type of indoor aerial I have because maybe I have the wron...

Debbie61 by First Timer
  • 169 Views
  • 2 replies
  • 0 like

Netgem 4k box keeps losing channels

Fortnight ago lost all my channels except the BBC ones..and even then I only got 1 and 2 and then 9 and 29 then up in the 200s.. it keeps deleting my recorded programmes and scheduled recordings.. I've reset the box twice already... Last week reset i...

Bwarby by Sightseer
  • 471 Views
  • 5 replies
  • 1 like

Not able to change channel

TV is stuck on one channel can't load up the guide or change the channel can change the volume and turn it off though

Pressing BBC1 on remote taking me to iPlayer

For the last couple of weeks pressing 1 on my remote is taking ne to iPlayer instead of straight to BBC1. This is very annoying. I have a Netgem 4k box. Tried rescanning channels. Aerial connection is fine. Anyone know how this can be resolved ? Is t...

Natsc by Chatterbox
  • 361 Views
  • 5 replies
  • 0 like

Retuning tv every day

Having to retune our tv everyday! As we are keep losing channels?? Can anyone shed any light on why???

Mrsrw by First Timer
  • 208 Views
  • 2 replies
  • 0 like

loss of HD channels

During last two months keep losing HD channels & have to watch on ch 800+ was advised to get a new aerial this done still same problem suspect Netgem box is this correct.

delton1 by Chatterbox
  • 304 Views
  • 4 replies
  • 0 like

Tv box

Intermittent fault with set top box had aerial company check everything and the said it’s our box that is faulty… only have channels 1,2,9,23 then goes to ceebeebies and above! If we press say channel 3 it comes up invalid channel so basically we can...