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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

ITVX and TalkTalk YouView boxes

For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...

fr8ys by Community Star
  • 0 replies
  • 12 like


How can I get ITVX? I always got ITVhub, so why can’t I get X?

Can't access live TV

I installed my Netgem box about a week ago. Everything seemed to be working fine, but now I can't access live TV. For example, I select Guide, then the channel, then click on Live Channel. It goes to the TV channel but I just get a black screen showi...

Normy by Sightseer
  • 3 replies
  • 0 like

Aerial query

I just changed from Sky tv to TalkTalk. Obviously Sky didn’t use aerials so I have no aerial cable. I have the 4k box. I was not informed by anyone when I spoke to TalkTalk that I would need an aerial cable to use box! Now I find I can’t watch all th...


Been trying all day to get through to customer service.i need a new hub so I can get itvx

TV Hub

The HOME button and the TV GUIDE botton on my remote are not working, all others buttons seem to be fine.


How can I get itvx on my television?This is an app I would regularly watch.

Old TV Receiver some channels now not working?

I have the old type youview tv receiver which I use for freeview channels and recording TV programmes. For some reason some of the channels have stopped working "Now60" etc. Is this because the TV receiver that I have is no longer supported?

jazzman3 by Team Player
  • 5 replies
  • 0 like

Now TV issues

Why can't I get on Now TV with my TalkTalk EDIT Heading amended to remove personal info.

Help with setting up new TV box

HiSo I have had my new TV box delivered. I can't get it to work! I have noticed my old box has a TV Scart cable running from the TV box to the TV. Without this my old box doesn't work. My new TV box delivered today doesn't have the option of using a ...

Ragsab by Team Player
  • 4 replies
  • 0 like


I no longer want the TV I don't use it have sky

Using tv on a pc

Hello. I don't have a television set. Can I purchase a TV package and use it on my PC, tablet, or phone? Is their an app (mobile or desktop) and do I get all normal TV stations? Netflix seems to be included. If I sign up to talk talk TV package, can ...

markjk by Newbie
  • 1 replies
  • 0 like

4K Box No HD and Channels Unavailable

Have just fitted replacement 4k Box. Will record but there is no High Definition for either BBC or ITV Channels. Just watching ITV on Channel 3 with a blurry picture. Have scanned Channels again but no change. Can anyone help ?

Channels Disappeard

I have Fibre 65 package with You view box.yesterday all channels disappeared and it would not run an reload.the search feature didn’t move. So we unplugged aerial and went old school by plugging aerial directly into box faulty? help needed as w...

Channels frozen

I have a new hub of a few weeks. Today all of the channels have frozen. You can watch a programme but you have to wait for it to finish and then watch it on catch up. I've done the 'turn it off and on again' but still no improvement. Anybody help.

Not happy

I’m going to send this box back !ive only had it 2 days and I’m very disappointed!first pixelated channels and now totally unwatchable, the weather is good so no excuse it’s weather problems .i went for the box as I have an aerial which isn’t very go...

Rich1161 by First Timer
  • 2 replies
  • 0 like

ITV 1 and TV Guide on new Talk Talk TV 4K Box

I've just received the new Talk Talk 4K box and find I cant access BBC1, ITV1, Channel 4 or 5 unless I go into the apps. The old box had an easy access TV guide and the new seems really bad. Is it possible to access a different guide, and the channel...

BBC TVchannels not working

IS this meant to help or give me a break down!!!I need a person to let me know (when I have a good working roof Ariel checked thoroughly on Wednesday this week) why my reception is non existent or briefly existent and then breaks up with all the BBC ...

mother2 by First Timer
  • 3 replies
  • 0 like

Signing in to channel 5

I have a new 4x box . Trying to register channel 5. It came up on my iPad but not on my tv

Obtaining a PIN

I have registered for ITVX but have been asked for a PIN number. I cannot ever remember having this number. How do I get one?

Hamtun by First Timer
  • 3 replies
  • 0 like


Why cant I get itvx on my tv

Jojo8 by First Timer
  • 2 replies
  • 0 like

Locked TV channels

Hi how can you unlock TV channels on your talk talk box? Thank you in advance.

Jessmark by First Timer
  • 1 replies
  • 0 like


I have a box that is not now compatible for ITVx it is DN372T. Please can you send me one that i can get it on free of charge.

Carol143 by First Timer
  • 2 replies
  • 0 like

Activate TV Hub

I need to activate my TV Hub please could you let me know how to.