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TV Support

For help with your TalkTalk TV box, channels and apps.

My talk talk TV box keeps locking channels

clarealisonferris
First Timer
Private Message TalkTalk

on ‎19-02-2025 07:23 PM

Message 5 of 5

Why does my talk talk box keeps locking all channels except BBC, I have to unlock them individually via parental controls setting.

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to clarealisonferris

on ‎20-02-2025 06:10 AM

Message 1 of 5

Hi

 

The reset should clear it, but please report back if it does not.

 

Karl

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fr8ys
Community Star
Private Message TalkTalk
In response to clarealisonferris

on ‎19-02-2025 08:31 PM

Message 2 of 5

Ok, in which case try a reset by pushing the button on the left had side 5 times and the box will restart.

 

You will lose recordings if you utilise this function.

 

Please let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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clarealisonferris
First Timer
Private Message TalkTalk

on ‎19-02-2025 07:58 PM

Message 3 of 5

I have the 4k box, can't see anyway to switch off all parental controls. It just hides them, I don't understand why.

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-02-2025 07:44 PM

Message 4 of 5

Which box do you have?

 

If it's the Hub or a YouView box you can turn off parental control totally within the settings menu.

 

You will be asked for a pin number, and, unless you input your own number during initial setup, the default is 1234, or 0000.

 

If this doesn't work, or you have forgotten your pin, you can reset the box and when you get to parental control setup, turn it off.

 

You shouldn't then have any issues.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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