We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

My talk talk TV box keeps locking channels

clarealisonferris
First Timer
Private Message TalkTalk

Wednesday

Message 5 of 5

Why does my talk talk box keeps locking all channels except BBC, I have to unlock them individually via parental controls setting.

Labels:
0 Likes
4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to clarealisonferris

yesterday

Message 1 of 5

Hi

 

The reset should clear it, but please report back if it does not.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk
In response to clarealisonferris

Wednesday

Message 2 of 5

Ok, in which case try a reset by pushing the button on the left had side 5 times and the box will restart.

 

You will lose recordings if you utilise this function.

 

Please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

clarealisonferris
First Timer
Private Message TalkTalk

Wednesday

Message 3 of 5

I have the 4k box, can't see anyway to switch off all parental controls. It just hides them, I don't understand why.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

Wednesday

Message 4 of 5

Which box do you have?

 

If it's the Hub or a YouView box you can turn off parental control totally within the settings menu.

 

You will be asked for a pin number, and, unless you input your own number during initial setup, the default is 1234, or 0000.

 

If this doesn't work, or you have forgotten your pin, you can reset the box and when you get to parental control setup, turn it off.

 

You shouldn't then have any issues.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2025