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TV Support

For help with your TalkTalk TV box, channels and apps.

TV remote buttons not working

Brenda1954
Newbie
Private Message TalkTalk

3 hours ago

Message 2 of 2

TalkTalk Hub remote

 

Can someone please help me because I'm at my wits end trying to get anywhere on the chat!

 

My TV remote has suddenly stopped working. Only buttons that's currently work are the on/off.. volume and the Google voice assist button. I can't use the guide or home button or change the channel at all!

I hope someone can help!

 

I have tried changing batteries, restarting box and also reconnecting remote.

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

an hour ago

Message 1 of 2

Hi,

You seem to have one all checks and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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