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TV Support

For help with your TalkTalk TV box, channels and apps.

TV remote buttons not working

Brenda1954
First Timer
Private Message TalkTalk

on ‎04-03-2025 07:14 PM

Message 3 of 3

TalkTalk Hub remote

 

Can someone please help me because I'm at my wits end trying to get anywhere on the chat!

 

My TV remote has suddenly stopped working. Only buttons that's currently work are the on/off.. volume and the Google voice assist button. I can't use the guide or home button or change the channel at all!

I hope someone can help!

 

I have tried changing batteries, restarting box and also reconnecting remote.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎05-03-2025 06:42 AM

Message 1 of 3

Hi Brenda1954 


Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎04-03-2025 08:34 PM

Message 2 of 3

Hi,

You seem to have one all checks and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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