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TV Support

For help with your TalkTalk TV box, channels and apps.

Netgem 4K reverted back to BBC/iPlayer

Chirpychiz
First Timer
Private Message TalkTalk

on ‎16-02-2025 12:30 PM

Message 4 of 4

I've restored factory settings for the 4th time, since once again (usually Sun am) only BBC channels are shown and goes to iPlayer unbidden.

I see others with this issue and it is highly annoying, as have restore all activation codes for itvx etc.

Is this a hardware issue not software?

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3 REPLIES 3

Chirpychiz
First Timer
Private Message TalkTalk

on ‎24-02-2025 07:17 PM

Message 1 of 4

Once again this morning 4K box reverted to only receiving BBC channels on tv guide.

You can manually enter a freeview channel (even after rescan) but if select up/down it will choose next bbc channel not nearest freeview. 

Once again restored factory settings after spending 1hr on chat then repeating same verbally to agent.

It is not an issue with aerial or strength. This is 4k top box issue as checked software last update was Nov 2024.

Talktalk now sending new tv hub box if I pay delivery. 

Hopefully this cures this annoying undocumented feature 🙄 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-02-2025 08:20 AM

Message 2 of 4

Hi

 

Did you reset using the button method ?

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-02-2025 06:36 PM

Message 3 of 4

Hi ,

 

Thanks for reporting again.

 

Others though have found the reset pressing the button 5 times works.

 

Unfortunately not for you. Do you wish to try again?

 

Staff are back tomorrow and will hopefully pick up then.

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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