Which box do you have?
If I'm reading this right you are using a replacement universal remote.
Unfortunately TalkTalk can't support non TalkTalk equipment used on their boxes.
If it's a universal code you require, I suggest you try Google to see if you can find one.
Or is it a universal remote you have with a smart TV? If so you may need to install the box to the TV. I had to do this with my LG TV.
Or purchase a genuine remote for the box from eBay.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
