Hi,
I assume you have a Netgem box, if not please let us know which box you have.
I have been offering suggestions regarding issues with the Netgem box, but reported issues seem to be increasing, so don't want to waste your time with potential solutions that may not work.
I know these issues have been reported to Netgem and TalkTalk are awaiting a firmware update to apply to the boxes.
Staff are back on Monday and will hopefully be able to advise further then.
In the meantime I suggest you put the aerial in the TV and bypass the box and use your TV tuner if possible.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
