The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Guide not working on tv. All channels say no information availablee

JudyM130
First Timer
Private Message TalkTalk

on ‎13-05-2025 09:48 PM

Message 3 of 3

Really frustrated.

New contract. New router. New hub

Loads of issues.

Now unable to go back on guide to watch anything previous.

 

Guide States 'no information

available'

 

I've tried looking for  help

 

Labels:
0 Likes
2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message

on ‎16-05-2025 09:01 AM

Message 1 of 3

Hi @JudyM130 can you let us know if you still require assistance.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎13-05-2025 09:52 PM

Message 2 of 3

That error normally means that the TV is waiting for Freeview to populate that part of the guide. What other issues do you have? We will be happy to help you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes
© TalkTalk 2026