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TV Support

For help with your TalkTalk TV box, channels and apps.

Channels removed from guide

PDalby
First Timer
Private Message TalkTalk

on ‎19-01-2025 05:05 PM

Message 2 of 2

Lots of channels removed from guide. Can change manually. Says the  channels are locked.

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-01-2025 05:17 PM

Message 1 of 2

Hi,

 

I assume you have a Netgem box, if not please let us know which box you have.

 

I have been offering suggestions regarding issues with the Netgem box, but reported issues seem to be increasing, so don't want to waste your time with potential solutions that may not work.
I know these issues have been reported to Netgem and TalkTalk are awaiting a firmware update to apply to the boxes.
Staff are back on Monday and will hopefully be able to advise further then.
In the meantime I suggest you put the aerial in the TV and bypass the box and use your TV tuner if possible.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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