Super slow TV Hub

[Wezza1977]

Hi, my TV Hub is very slow and unresponsive. It can take 10 seconds to change channels or navigate TV guide or menu's etc it's very frustrating. I've tried resetting to factory settings but still the same. I know they're slow in general compared to other services but it's ridiculous now. Is this the norm?

[Mandisa-TT]

I understand, I have gained access to your account, and I do see that you are Full Fibre customer and to get the help that you need. Kindly contact our Full Fibre Team and they will be able to run checks and assisting you with resolving the issue. 

Here is the number to our Future fiber team who have the required resources to assist you with this matter 034 5172 0074 and you can contact them between the times  Monday - Friday: 9am - 6pm;  Sat-Sun 9am- 5:30pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Wezza1977]

That hasn't helped, it's the same problem.

[nambuso-TT]

Hi there @Wezza1977 I am very sorry to hear this. Please try using these steps below and if they does not work then we will advise further. Thanks.

Restore your TalkTalk TV box to factory settings - TalkTalk Help