Hi,
Try a retune, but remove the aerial from the box. This will result in no channels being found but will clear any memory the box may be holding. Then retune with the aerial reinserted.
If that does not work, and I am assuming you have a Netgem 4k box, try a reset by pressing the button on the left hand side 5 times u til the box restarts.
Note, you will lose any recordings you may have if you utilise this function, and have to sign into apps again.
Hope this works, but if not please post back for staff to pick up next week.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
