Missing TV channels

[LadyP70]

Can someone help me with missing TV channels? In particular ITV?

It seems to disappear but only when there's a big football or rugby match! 

I've returned the TV stations but this hasn't made any difference!

See attached photo of my TV guide - I've got 1 & 2 but then there's a load missing! 

 

 Any help would be appreciated!

Penny 

[fr8ys]

Ok, thanks for confirming.

Staff will be back Monday and hopefully propose a solution for you.

[LadyP70]

Tried both of your suggestions but neither worked! This only started happening a couple of weeks ago so I'm really confused! Appreciate your help & advice though! Thanks 😊 

[LadyP70]

Hello! As I'm not the most techy person in the world , I obviously haven't done this properly as I haven't solved the problem! So I'm going to have another go next week so I don't make things worse when the rugby's on! But thanks for your advice! 

[blouise]

Also regularly have same issue and only way I have found to fix is to reset tv box.  This then requires you to reactivate everything including app logins etc

[fr8ys]

Hi,

Try a retune, but remove the aerial from the box. This will result in no channels being found but will clear any memory the box may be holding. Then retune with the aerial reinserted.

If that does not work, and I am assuming you have a Netgem 4k box, try a reset by pressing the button on the left hand side 5 times u til the box restarts.

Note, you will lose any recordings you may have if you utilise this function, and have to sign into apps again.

Hope this works, but if not please post back for staff to pick up next week.