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Logs missing on Router.

Weevie
Insightful One
Private Message TalkTalk
Message 7 of 7

My router appears to be missing ALL of it's logs

When I try to access the logs - it's like swimming in thick syrup checking anything on the WiFi hub page  - such as Light Control - and eventually when the page opens - it is EMPTY - No logs at all on any of the options !!

Plus I am unable to reboot the router remotely - when I try, I just get the swirly cursor for several minutes

It seems that Firmware SG4K100208 is CORRUPT !!

Please fix this ASAP

 

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6 REPLIES 6

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 7

I tested V208 & fed back my findings to TalkTalk.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 2 of 7

I found the wifi dropping out on some but not all devices - and I did get it rolled back, @Weevie.

 

No drops on the relevant device when back on 206.

 

The trouble is, it will automatically update again at some stage. I've had it rolled back twice so far.

 

208 is not as marvellous as they seem to think!

Gliwmaeden2, a fellow customer.

Weevie
Insightful One
Private Message TalkTalk
Message 3 of 7

@ferguson 

Just a few glitches that I would like to check the reasons for......

WiFi suddenly dropping out for no reason etc

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ferguson
Community Star
Private Message TalkTalk
Message 4 of 7

Not being funny, but checking the logs tended to be low on my list of priorities. Are you having any particular issues with your service at the moment? 

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Message 5 of 7

So others are getting the same problems ?

I assume that it is linked to the firmware update ?

Surely - the firmware can be downgraded to the previous version ?

This is extremely important to get fixed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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ferguson
Community Star
Private Message TalkTalk
Message 6 of 7

It's a known bug, on the to do list for future updates. 

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Anonymous User