cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Logs missing on Router.

My router appears to be missing ALL of it's logsWhen I try to access the logs - it's like swimming in thick syrup checking anything on the WiFi hub page - such as Light Control - and eventually when the page opens - it is EMPTY - No logs at all on an...

Weevie by Insightful One
  • 158 Views
  • 5 replies
  • 0 like

Regular drop outs (since SG4K100208 Firmware upgrade)

Since the middle of the month my connection has been experiencing drop outs everyday. I thought I'd have a look at the logs but unfortunately they were empty. I just had an look at the forums and noticed there was an update to the firmware recently t...

ross1999 by Sightseer
  • 379 Views
  • 10 replies
  • 0 like

TalkTalk Wi-Fi Hub Firmware SG4K100208 - Requested Rollback

As noted in the post "New TalkTalk Wi-Fi Hub Firmware SG4K100208""Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied." I am also experiencing the 6 secon...

Router email

Just received email from TalkTalk saying my router is no longer supported,can I have a new one,thanks

Jon700 by First Timer
  • 315 Views
  • 3 replies
  • 0 like

Equipment update

Hello, I have just received an email alerting me that my Wifi equipment is no longer supported by the manufacturer with software and security updates. Although the email advises that TalkTalk will continually monitor security and performance and we c...

Problems with service

I am having real issues with the reliability of my TalkTalk service. I have rebooted the router, but this has not helped. Loading webpages takes an age and when trying to stream video content this is nearly impossible, as it stops and starts during p...

Resolved! Release notes for Sagemcom 5364 SG4K100206 firmware

I have just realised that the f/w for this router has been updated but I am unsure when that happened. It appears to me that some options I had before have been removed such as DMZ, Export of router settings. If they have been relocated, I have not f...

cranhpc1 by Chat Champion
  • 457 Views
  • 2 replies
  • 0 like

Resolved! New old router

Hi I used my own TP Link Router for about 8 years until the heat sync fell off.I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.I just wondered on my account it says we can't recognise your router and firmware?Is it st...

Stratoc1 by Popular Poster
  • 2201 Views
  • 22 replies
  • 0 like

Router

My router will not support mobile Internet calls on fibre 35

Pops58 by Popular Poster
  • 1122 Views
  • 10 replies
  • 0 like

No internet for several days

Several days of no internet. The issue is one of these talktalk sagemcom routers. Dashboard - States it is connected yet in reality there is no ipaddress allocated.The acknowledged error on the broadband status page has not altered since yesterday wh...

Eero 6 still rubbish wifi in garage…

Hi all I’ve got eero 6 all working fine, can’t get wifi in garage. bought an eero6 extender out it in corner of dining room closer to garage, I get WiFi in garden but soon as I go into garage it drops. (Garage is double skint brick) I don’t want to r...

C59A16BE-2FB2-41A5-BDB6-E9EFF66A4B3E.jpeg

Faster fibre 65 just a name misold a pup by Talktalk

Hi I am a retired it guy so know a fair bit about networking. My contract ran out Last week so a few weeks ago I enquired about full fibre to my house to get better speeds having been on the part fibre 35 for last few years. Told by TT sales not avai...

bertywoo by Participant
  • 2069 Views
  • 22 replies
  • 0 like

Huawei HG633 Router

My. Huawei router has Firmware version H.1.01 and software version v2.006.How do I update them?

bobthegas by Popular Poster
  • 1964 Views
  • 19 replies
  • 0 like

WIFI optimisation and firmware SG4K100206

Hi,Please could you turn off wifi optimisation on my line/router FAST 5464 please.Since the recent firmware upgrade from SG4K100174 to SG4K100206 optimisation on the 5 GHz band now results in moving to higher channels than before. These are incompati...

HonestJim by Conversation Starter
  • 1286 Views
  • 5 replies
  • 0 like

Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

While the topic here is on the Full-Fibre section, I think that the issue mentioned explains why I can't now use Wi-Fi calling on my EE phone; my router firmware is showing "TalkTalk Wi-Fi Hubversion SG4K100202" Could I ask that the firmware on my FA...

Sidious by Enlightened One
  • 946 Views
  • 5 replies
  • 1 like

No WIFI calling for about 10 days, router firmware

Up until about 2 weeks ago I used and relied on wifi calling on my android. But since then it has stopped working, not just my phone but all 3 in the household. They work at my parents house so its' not the phones. Nothing has changed with setup/rout...

MS1083 by Chatterbox
  • 1827 Views
  • 10 replies
  • 0 like

Bi-Directional Streaming media issue

HiIt's that time of the year that I had to swap router over as yestarday latency was all over the place from 5ms to 200ms constant to packet loss. I heavily use internet for online music rehearsing and yesterday was impossible to play and today also ...

compu by Conversation Starter
  • 952 Views
  • 4 replies
  • 0 like

VPN Issues with Cisco AnyConnect

Hi,My company uses Cisco AnyConnect to establish a VPN connection to their network and it stopped working before Tuesday (not sure exactly when because I was on holiday). I contacted support, but the agent was unable to resolve my issue. I have a Wi-...

Resolved! Cannot connect to company Cisco AnyConnect vpn

Since Tuesday 3rd September 2024 I am unable to connect to my company Cisco AnyConnect VPN. I was able to previously, last successful connection on Monday 2nd September 2024. I can connect to the VPN on other connections such as office WiFi and mobil...

kasakaa by Chatterbox
  • 4420 Views
  • 23 replies
  • 0 like

Router firmware level

I won't bore you with the problems but basically my WiFi extender keeps being disconnected from the router. I read on here a discussion regarding the firmware version of the router and use of WiFi extenders.How do I find out the version and/or how do...

des09 by Problem Solver
  • 1276 Views
  • 7 replies
  • 0 like

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

WiFi hub IPhone Bug

So I think we have established that this No Internet Connection is a problem with the Sagemcom routers themselves