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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

router firmware issues

My internet connection went down around midnight on 18 November. The LED on the front of the Sagemcom FAST5464 remained white for 10 minutes or more after my laptop indicated there was no internet connection, and when I logged into it during that per...

Fibre65 Router Issues

I am running the following:HW Version: FAST5364 3.00SW Version: SG4K100208GUI Version: 5.100.5 I am having huge issues with the admin console. I work in Cyber Security so I know my way around a router console but the current software version is terri...

Arfer by First Timer
  • 1318 Views
  • 9 replies
  • 0 like

Cannot change router LAN IP

Hi, I wanted to change the router IP and the DHCP pool to be 10.0.0.x (Router 10.0.0.1, pool 10.0.0.2-254). I also tried this with various other IP combinations such as 10.100.0.x and 172.16.0.x If you do this, and manage to get round the "Invalid IP...

Apps not updating

Huawei talk talk box will not update my apps and some have stopped working

JillR2 by First Timer
  • 1661 Views
  • 6 replies
  • 0 like

Resolved! Latest firmware not honouring manual DNS settings

My router is now running SG4K100208, at least since it was reset by a recent power outage.Since then connections have been flaky and some features no longer work, which I've finally tracked down to the clients using the wrong DNS servers.I have the p...

Warpcoil by Team Player
  • 3583 Views
  • 18 replies
  • 0 like

Slow broadband speed since upgrading to fibre 65

It has been a week now since I upgraded to fibre 65 but my speed when regularly checking has not been any faster than 30mbps. I contacted tech support who said they would upgrade the firmware of my router. I have checked the speed again and it is no ...

AlanU by Chatterbox
  • 2177 Views
  • 10 replies
  • 0 like

Constant Connection Drops - Router firmware SG4K100208

Hi there and hopefully you can help.I've noticed for the past couple of months that my internet connection seems to drop out multiple times everyday for about 5/6 seconds and it has been a frustrating experience.Looking through the forums here, I hav...

Logs missing on Router.

My router appears to be missing ALL of it's logsWhen I try to access the logs - it's like swimming in thick syrup checking anything on the WiFi hub page - such as Light Control - and eventually when the page opens - it is EMPTY - No logs at all on an...

Weevie by Insightful One
  • 3791 Views
  • 16 replies
  • 1 like

Regular drop outs (since SG4K100208 Firmware upgrade)

Since the middle of the month my connection has been experiencing drop outs everyday. I thought I'd have a look at the logs but unfortunately they were empty. I just had an look at the forums and noticed there was an update to the firmware recently t...

ross1999 by Chatterbox
  • 2913 Views
  • 15 replies
  • 1 like

TalkTalk Wi-Fi Hub Firmware SG4K100208 - Requested Rollback

As noted in the post "New TalkTalk Wi-Fi Hub Firmware SG4K100208""Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied." I am also experiencing the 6 secon...

Router email

Just received email from TalkTalk saying my router is no longer supported,can I have a new one,thanks

Jon700 by First Timer
  • 1207 Views
  • 3 replies
  • 0 like

Equipment update

Hello, I have just received an email alerting me that my Wifi equipment is no longer supported by the manufacturer with software and security updates. Although the email advises that TalkTalk will continually monitor security and performance and we c...

Problems with service

I am having real issues with the reliability of my TalkTalk service. I have rebooted the router, but this has not helped. Loading webpages takes an age and when trying to stream video content this is nearly impossible, as it stops and starts during p...

Resolved! Release notes for Sagemcom 5364 SG4K100206 firmware

I have just realised that the f/w for this router has been updated but I am unsure when that happened. It appears to me that some options I had before have been removed such as DMZ, Export of router settings. If they have been relocated, I have not f...

cranhpc1 by Chat Champion
  • 1189 Views
  • 2 replies
  • 0 like

Resolved! New old router

Hi I used my own TP Link Router for about 8 years until the heat sync fell off.I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.I just wondered on my account it says we can't recognise your router and firmware?Is it st...

Stratoc1 by Team Player
  • 5964 Views
  • 22 replies
  • 0 like

Router

My router will not support mobile Internet calls on fibre 35

Pops58 by Popular Poster
  • 2544 Views
  • 10 replies
  • 0 like

No internet for several days

Several days of no internet. The issue is one of these talktalk sagemcom routers. Dashboard - States it is connected yet in reality there is no ipaddress allocated.The acknowledged error on the broadband status page has not altered since yesterday wh...

Eero 6 still rubbish wifi in garage…

Hi all I’ve got eero 6 all working fine, can’t get wifi in garage. bought an eero6 extender out it in corner of dining room closer to garage, I get WiFi in garden but soon as I go into garage it drops. (Garage is double skint brick) I don’t want to r...

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Faster fibre 65 just a name misold a pup by Talktalk

Hi I am a retired it guy so know a fair bit about networking. My contract ran out Last week so a few weeks ago I enquired about full fibre to my house to get better speeds having been on the part fibre 35 for last few years. Told by TT sales not avai...

bertywoo by Participant
  • 4813 Views
  • 22 replies
  • 0 like

Huawei HG633 Router

My. Huawei router has Firmware version H.1.01 and software version v2.006.How do I update them?

bobthegas by Popular Poster
  • 4357 Views
  • 19 replies
  • 0 like

WIFI optimisation and firmware SG4K100206

Hi,Please could you turn off wifi optimisation on my line/router FAST 5464 please.Since the recent firmware upgrade from SG4K100174 to SG4K100206 optimisation on the 5 GHz band now results in moving to higher channels than before. These are incompati...

HonestJim by Conversation Starter
  • 2213 Views
  • 5 replies
  • 0 like