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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Resolved! New old router

Hi I used my own TP Link Router for about 8 years until the heat sync fell off.I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.I just wondered on my account it says we can't recognise your router and firmware?Is it st...

Stratoc1 by Popular Poster
  • 451 Views
  • 19 replies
  • 0 like

Router

My router will not support mobile Internet calls on fibre 35

Pops58 by First Timer
  • 544 Views
  • 10 replies
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No internet for several days

Several days of no internet. The issue is one of these talktalk sagemcom routers. Dashboard - States it is connected yet in reality there is no ipaddress allocated.The acknowledged error on the broadband status page has not altered since yesterday wh...

Eero 6 still rubbish wifi in garage…

Hi all I’ve got eero 6 all working fine, can’t get wifi in garage. bought an eero6 extender out it in corner of dining room closer to garage, I get WiFi in garden but soon as I go into garage it drops. (Garage is double skint brick) I don’t want to r...

C59A16BE-2FB2-41A5-BDB6-E9EFF66A4B3E.jpeg

Faster fibre 65 just a name misold a pup by Talktalk

Hi I am a retired it guy so know a fair bit about networking. My contract ran out Last week so a few weeks ago I enquired about full fibre to my house to get better speeds having been on the part fibre 35 for last few years. Told by TT sales not avai...

bertywoo by Participant
  • 1323 Views
  • 22 replies
  • 0 like

Huawei HG633 Router

My. Huawei router has Firmware version H.1.01 and software version v2.006.How do I update them?

bobthegas by Popular Poster
  • 1120 Views
  • 19 replies
  • 0 like

WIFI optimisation and firmware SG4K100206

Hi,Please could you turn off wifi optimisation on my line/router FAST 5464 please.Since the recent firmware upgrade from SG4K100174 to SG4K100206 optimisation on the 5 GHz band now results in moving to higher channels than before. These are incompati...

HonestJim by Conversation Starter
  • 827 Views
  • 5 replies
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Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

While the topic here is on the Full-Fibre section, I think that the issue mentioned explains why I can't now use Wi-Fi calling on my EE phone; my router firmware is showing "TalkTalk Wi-Fi Hubversion SG4K100202" Could I ask that the firmware on my FA...

Sidious by Enlightened One
  • 730 Views
  • 5 replies
  • 1 like

No WIFI calling for about 10 days, router firmware

Up until about 2 weeks ago I used and relied on wifi calling on my android. But since then it has stopped working, not just my phone but all 3 in the household. They work at my parents house so its' not the phones. Nothing has changed with setup/rout...

MS1083 by Chatterbox
  • 1163 Views
  • 10 replies
  • 0 like

Bi-Directional Streaming media issue

HiIt's that time of the year that I had to swap router over as yestarday latency was all over the place from 5ms to 200ms constant to packet loss. I heavily use internet for online music rehearsing and yesterday was impossible to play and today also ...

compu by Team Player
  • 659 Views
  • 4 replies
  • 0 like

VPN Issues with Cisco AnyConnect

Hi,My company uses Cisco AnyConnect to establish a VPN connection to their network and it stopped working before Tuesday (not sure exactly when because I was on holiday). I contacted support, but the agent was unable to resolve my issue. I have a Wi-...

Resolved! Cannot connect to company Cisco AnyConnect vpn

Since Tuesday 3rd September 2024 I am unable to connect to my company Cisco AnyConnect VPN. I was able to previously, last successful connection on Monday 2nd September 2024. I can connect to the VPN on other connections such as office WiFi and mobil...

kasakaa by Chatterbox
  • 3135 Views
  • 23 replies
  • 0 like

Router firmware level

I won't bore you with the problems but basically my WiFi extender keeps being disconnected from the router. I read on here a discussion regarding the firmware version of the router and use of WiFi extenders.How do I find out the version and/or how do...

des09 by Problem Solver
  • 921 Views
  • 7 replies
  • 0 like

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

WiFi hub IPhone Bug

So I think we have established that this No Internet Connection is a problem with the Sagemcom routers themselves

Resolved! WiFi Channel Resetting

Hi, Can you please switch off the WiFi Optimisation as it keeps resetting 5Ghz to channel 36 which is unstable/overcrowded, I set it to 108. I have had this done before but recently switched over routers so need this switching off again.

Cannt access to Remote Desktop

Hi Debbie, I have received my new router from Talk Talk today in the hope that it will work but i still cant get access to Remote Desktop and because of that i cant work from home and also recently missed my exam (and lost my exam fee )which is requi...

Renewal 03/08/24

TalkTalk New ContractI have renewed, but you changed the renewal date to 29/6/2024 from 3/08/2024. I would like to know when I will be receiving my new router because the old one keeps coming up with connected no internet. Open reach have been to see...

Cindy8 by First Timer
  • 743 Views
  • 4 replies
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Router DG8041W restart kernel panic

Router details: Device Type: DG8041WDescription: EchoLife DG8041W Home GatewayHardware Version: I.1.01Software Version: v1.05t Router is restarting regularly, sometimes multiple times a day with a kernel panic alarm. 1981-01-01 00:00:10 [Error][Alarm...

BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

I just got a set of BT Wholehome Premium and it does not work with talk talk. They work with Vodafone fibre (my sister home) and BT fibre (my brother home) but not Talktalk (my home) so it's definitely Talktalk router.My router detailsSerial Number: ...

TLedinh by Chatterbox
  • 1408 Views
  • 9 replies
  • 0 like