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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

No internet: issue with line providing connection outside

My internet suddenly stopped working at about 830pm tonight when the flashing orange light non-stop. I went through all the testing and then got a message from Talk Talk that there is an issue with the line providing my connection and that an enginee...

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HasnV1 by Newbie
  • 200 Views
  • 3 replies
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Fibre 65 seems to be live before Openreach visit

My Fibre 65 package is supposed to be installed in two days time. I connected the router when it arrived and have left it connected for a couple of days. Today I noticed that the light was green. So I hooked up via WiFi and sure enough it is working....

Solistra by Sightseer
  • 779 Views
  • 20 replies
  • 0 like

Tech support contact

I need to get in touch with Tech support I have an open ticket and have a urgent update they need how fo I get in touch?

Marcad by Newbie
  • 177 Views
  • 2 replies
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BT Duct Blocked

HI. Can anyone help me know the process to get a BT phone duct unblocked?Ours is blocked and I suspect that may be causing some intermittent issues we are having with our connection as otherwise everything else seems to check out.Thanks in advance.

ohms111 by Conversation Starter
  • 880 Views
  • 18 replies
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Openreach did a horrible job ...

So after waiting for our install, OR (or their contractor MJ Quinn) did a terrible job. Not only did they make a mess of our internal wall by just leaving the old socket uncovered and open, with the ONT hanging above it (all they needed to use was a ...

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how do i rearrange an engineer appointment

I've just moved house. TalkTalk said it would all just work from the 11th of this month. I then get an email saying they need to send an engineer. We're away on the 11th, so i'm trying to reaarange. I don't have an option to change the appointment un...

JustMo by First Timer
  • 160 Views
  • 1 replies
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Upload speed much faster than download speed

I am currently seeing a throttled upload speed of 16Mb/s (all good so far), however download speed is extremely limited (and limiting) at only 1 or 2Mb/s, regardless of whether the device connected to the router over ethernet or Wifi. I have gone thr...

Lurgius by First Timer
  • 218 Views
  • 2 replies
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Moving home

Hello there I am moving from my current address this 2nd April and I would like to be a talk talk #fiber brodband customer what should I do Thank you

Clement2 by First Timer
  • 270 Views
  • 3 replies
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No connection after 27 days

Hi, hoping to get some advice here. I've moved properties, took my router with me as advised. My go live date was 01/03/2024. I have no Internet still. I've had 4 engineers out, most recent was today. He told me there is no issue issue with the cable...

changing to fibre 150

Hi, Does anyone actually know what the engineer will do when he comes to upgrade my standard broadband to fibre 150? I have copper cable to phone socket so no overheads etc or fibre to house as such....

new catch up box and News Text

I have just set up my new catch up box. It seems to be working ok. However I do have a problem with accessing news text. When I go into 702 station and press the red button, the tv screen remains blank.

Talk Talk Deny Fredom Fibre

so in Aug 22 I was offered a free upgrade to FTTP as Talk Talk were installing locally though Freedom Fibre. The paperwork I received confirmed this free upgraded and suggested I would be getting an introductory offer upon my renew date. So a man tur...

Ryles1 by First Timer
  • 390 Views
  • 5 replies
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Full Fibre 150 Ordered, A Few Questions.

My FTTP 150 is due to be installed in a couple of weeks. I just have a few questions so I'm fully prepared and clued up.I currently have ethernet cables running around my house in a conduit. It would be a simple task to run the cable from the pole th...

paullus by Whizz Kid
  • 352 Views
  • 6 replies
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Can’t connect the broadband

Hi all, I had been move a new addresses, but the broadband from now not working. I hope we can fix it asap. thanks,Kelvin

I am sick and tired of TALK TALK

I have complained and I have complained, but nothing gets done, so now I am thinking of putting in a complaint with the ombudsman. I am sick and tired of Talk Talk. I can't remember how many times I have asked for my problem to be fixed. I never get ...

tonka2426 by Conversation Starter
  • 1010 Views
  • 13 replies
  • 3 like

Cannot connect to DHCP server

Ok, so my fibre broadband stopped working on Thursday 15th February. Went through the live chat to try to fix the issue. Restarted Eero router, restarted ONT box, factory reset of the Eero router, but none of that worked. I tried a second Eero router...

Trying to upgrade to Fibre 150but keep getting rejected

I have been trying to upgrade to Fibre 150 since the 20th December 2023, and keep getting rejected.I don't get an email telling me that it is rejected, nor no reason.I have an agent trying to find out why but he can not get any answers either.I have ...

Fibre 65 router not working

My WiFi router has been blinking orange since the 15th of February. I did a connection and line test online, and it said there was an issue, then later it said it was resolved by an engineer. However, it wasn’t so I rang up, and after doing whatever ...

Missed appointment - no contact from TT - cancelled my broadband

I ordered Fibre 65 - unfortunately I missed the engineer appointment due to missing the email regarding him arriving. I received NO further communication about him coming - no SMS on the day, no email regarding a missed appointment - nothing.Meanwhil...

Jduff by First Timer
  • 277 Views
  • 2 replies
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Unhappy with unacceptable speed

Hi there,I have Faster Fibre, with an expected guaranteed speed of 20Mbps.That's simple, I never got to that speed, like ever.I've been a customer for 5 years, and as far as I remember it was peaking at 8Mbps from the start, but lately I'm getting a ...

Ben_O by First Timer
  • 715 Views
  • 10 replies
  • 0 like

Fibre 35 speed 22 Mbps, why?

It's time to renew my contract but I wonder if I should stay with TT?My contract was for £22 which after a year jumped to £25.12 with occasional charges for things I do not use, like TV, etc. I suppose to get Fibre 35 deal that guarantees 35Mbps spee...

Clara2024 by Popular Poster
  • 1666 Views
  • 27 replies
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Need to book an engineer

My 90 year old mothers broadband is not working. I need to get an engineer out to look at it. How do I organise that?

Rairlie by First Timer
  • 224 Views
  • 1 replies
  • 0 like