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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

minimum guaranteed speeds, impossible says openreach engineer

over the last 8 months or so we had Openreach engineers testing the broadband and fixing the PhonelineThe Openreach engineer find no problems with the speed tests as they say the speeds are as fast as they can be. @ 179Mbps, The problem is my contrac...

AndyKane by First Timer
  • 138 Views
  • 6 replies
  • 0 like

Phone not workiing

I reported my phone and internet not working some time ago and I've heard nothing - please help I need both of these now.

Landline down

Hi guys this in relation to my father. He has been without broadband since Tuesday I have just been around and tested the landline and there is no dial tone. The line is dead his telephone number is in the private notes of my account as im posting on...

Werepaws by Team Player
  • 388 Views
  • 7 replies
  • 0 like

TalkTalk are unfit to run broadband services in the UK

I wish to highlight my experience attempting to continue to provide internet access for my tenants after the transition from copper wiring/ analogue to VOIP/ digital. This is apparently due to be rolled out by all broadband providers “by the end of 2...

Alanrob2 by First Timer
  • 214 Views
  • 1 replies
  • 1 like

Services all down

Kelly comms have been out to install internet to the flat opposite me and since which is an hour ago now my telephone line no longer works and no Gfast signal I spoke with them about it. But they just left. They have left such a mess with the phone c...

Werepaws by Team Player
  • 978 Views
  • 20 replies
  • 0 like

Fibre65 upgrade

Hello, I hope somebody can help. I upgraded our broadband from copper to Fibre65 on 11th March and we were given the go live date as Thursday 20th March.Our Internet stopped working on Saturday 15th (I noticed no dial tone on our phone do assume the ...

vth2025 by Team Player
  • 1425 Views
  • 30 replies
  • 0 like

Moving internet connection into my property

We are extending our property in York and will need to move our current Fibre internet connection where it enters our building to another location. I am trying to find out what the process is for requesting this and finding how much it will cost. Any...

Frequent loss of Broadband (12am)

Hi Everyone.I have been with TalkTalk now for over a year and at least 2/3 times a week my broadband stops working bang on Midnight until 1amDoes anyone else have this issue, and is there a way of fixing it or do I need to contact the tech team? ? On...

Alternative Router

Can anyone recommend a reasonably priced alternative router I can purchase to replace the Talktalk one supplied. Talktalk sent out an engineer because of a fault with phone and broadband, phone was fixed but was told router was faulty. Conne tion dro...

Overhead line snapped

I’ve had no service since the beginning of the week openereach have taken forever to come out and now they are saying they won’t fix it. I also received a text saying I would be charged £75 for a missed appointment even though he was here half an hou...

jren37 by Popular Poster
  • 338 Views
  • 3 replies
  • 0 like

TPlink Deco x50 DSL problem with setup

Hi everyone,I recently purchased a TP-Link Deco X50-DSL and have been trying to set it up as a DSL modem router using the configuration guide from TP-Link’s website. Unfortunately, I haven’t been able to establish an internet connection.I was advised...

Arekp by Participant
  • 2288 Views
  • 29 replies
  • 0 like

No internet

Afternoon,Woke up this morning to no WiFi. (Devices showing connected without internet).We have Fibre 150 and the black home hub. The LAN, DSL lights are blinking on the Openreach modem but no internet light. Phone line works.Have been through all th...

VGJ70 by First Timer
  • 827 Views
  • 8 replies
  • 0 like

After power cut router flashing Amber

We had a power cut and since then my router has been flashing Amber. No internet whatsoever. I’ve tried resetting, leaving off for 20 mins but nothing. Seems like an issue with the router as all other connection lights are green (we have a socket con...

Switching to TalkTalk (FTTC)

I am (hopefully) switching to TalkTalk Fibre 65 from another FTTC provider. When completing the order it mentioned that everything involved with the switch could be done remotely. Now I am getting messages from Openreach about an engineer coming to m...

Go-live date issue

Hello, I'm having a problem where I've just signed up to TalkTalk and the date provided for go live was "18th February". Because of this, the notification has been sent to my old provider (NOW) that my service with them is to end on the 18th. This wo...

Flashing orange router

Router flashing orange for over 2 days. Open reach engineer tested line and phone socket, all ok. Checked router setup and cabling, powered off for 20 mins, factory reset etc, fault remains. Faulty router? What next?

Enquiries

Hi Community, I am looking forward to move house soon for a new location or place.How can I transfer my line and my router in my place. Do I need to freeze my account or do I need to live it live all the times. Please let me know about the procedures...

Babacar by First Timer
  • 234 Views
  • 1 replies
  • 0 like

Old home security alarm phone line and eero

Hi my nan as a home security alarm that requires the phone line to work. The old connectors on the wall are no longer active so it's been plugged into the phone slot on the old routers. She now as a eero that no longer as a phone slot. We have had to...

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Engineer not coming

My WiFi was cut off since last Tuesday by a sky engineer who accidentally cut my fibre optic cable and for the past 6 days I have been trying to get an engineer to come to my property. however every single time I went on live chat an engineer was boo...

Storm caused tree to land on my Fibre Cable

Hello, At my property I have a fibre internet cable which is suspended in the air with 1 extra pole in between the house and pole at the street. During the recent storm a tall tree on my property fell over from it's roots and landed on this fibre cab...

JGreeves by Participant
  • 1024 Views
  • 8 replies
  • 0 like

Engineer visit promised but no show

Hi, TalkTalk have let me down yet again it seems.I was promised a visit today, in the afternoon for a broadband upgrade, but no email, no phone call, no sign of an engineer.I moved a hospital appointment for this - but yet again TalkTalk have failed.

Range Extenders

Anybody got any advice on how to get through to speak to Talk Talk about range extenders, been trying to get through for a week now with no joy.. constantly getting diverted to an online BOT thats no help whatsoever.

Line still faulty?

Was having very slow speeds, ran the line test and it detected a fault on the line. The engineer came and supposedly fixed it but it's still exactly the same.

iustitia by Popular Poster
  • 1631 Views
  • 22 replies
  • 0 like