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FIbre Support

Get expert support with your Fibre connection.

No internet or phone service since Saturday

talk-talk-user1
First Timer
Private Message TalkTalk

on ‎13-01-2025 06:07 PM

Message 3 of 3

Service became intermittent on Saturday evening with router changing between flashing amber and solid white. Internet service was available briefly Sunday morning - but has been a constant flashing amber since then. No dialtone on phone either.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎14-01-2025 06:28 AM

Message 1 of 3

Hi talk-talk-user1 
 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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ferguson
Community Star
Private Message TalkTalk

on ‎13-01-2025 06:14 PM

Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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