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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Lower download speeds than expected

My package (Fibre 65) has a guaranteed download of 40mbps - for the last few weeks it's been down at 36/37mbps. Looking at the DSL stats from my router I see : Downstream UpstreamActual Rate 39998 Kbps 20000 KbpsAttainable Rate 57449 Kbps 20214 KbpsS...

Missing Sites

Hi ,I can't access TalkTalk or British Gas websites on my Talktalk connection, I can access other sites , TalkTalk and British gas come up as 404 not found , this has been happening for months.....

Shurven4 by First Timer
  • 182 Views
  • 1 replies
  • 0 like

Broadband Broken... Again - Fibre35

From the past 15 months I have now had about 11 months of total disruption... which has started again. Line Stats follow. Please fix. I'm bored of broken broadband it's just ridiculous. Should be 12Mbps up and 1Mbps down - currently not useable at th...

Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by Chatterbox
  • 2110 Views
  • 22 replies
  • 0 like

Capped at 60mbps

Hi, something I have intended to ask about for ages... I used to have faster download speed, but I appear to be capped at exactly 60mbps. Can this be uncapped to provide my full sync speed please?Sync screenshot

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EdHodson by Team Player
  • 990 Views
  • 10 replies
  • 0 like

TalkTalk Fast 5364 Router - passthrough mode

I gather from looking through the forum that this router cannot have passthrough/modem only mode enabled. My question is, what modem would be suitable and would talktalk be able to supply one? I'm looking at buying a router with SQM so that I can hop...

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Full fibre

##Full fibre installation and now phone not working Talktalk not responding!

Kemlo1 by First Timer
  • 182 Views
  • 1 replies
  • 0 like

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

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Ssmith46 by Participant
  • 2741 Views
  • 33 replies
  • 0 like

Fibre 150 - Consistently Poor Performance

Seeing particularly low speeds consistently, despite being able to see the telephone exchange from my window. TT have consistently closed tickets as "resolved" despite not doing anything, even one time claiming that "Engineer Visited premises and swa...

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Fibre 65 slow speeds (not matching guaranteed speed)

Upgraded to fibre 65 few weeks ago, still seem to be stuck on the old fibre 35 package. I’ve tried rebooting the router after 30 mins to reset the DLM connection to no avail (using the supplied Sagemcom router/ WiFi Hub) and also my own TP-Link Arche...

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kam96 by Team Player
  • 3545 Views
  • 39 replies
  • 0 like

TURN OFF WIFI OPTIMISATION

Hi please can you turn off WiFi optimisation please, as it doesn’t optimise anything for me! - keeps resetting my WiFi channel back to 1, the same channels as several neighbours, resulting multiple drop outs. many thanks 

Waxl360 by Chatterbox
  • 359 Views
  • 2 replies
  • 2 like

G.Fast speeds way below minimum

Haven't really spotted it until now but our download speed has plummeted. Over the last few weeks I thought the speed I was downloading files at seemed a bit rubbish but as everything worked I didn't think too much of it. We came back off holiday las...

ultim8um by Conversation Starter
  • 4444 Views
  • 45 replies
  • 0 like

Possible poorly Sagecom 5364?

Good morning. Hope one of the team can assist. As title suggests, I think my Sagecom is either feeling its age or didn't like the latest firmware update to SG4K100174, as it has been out of sorts since mid June: Have been having recurring problems, m...

aolmum by Problem Solver
  • 1941 Views
  • 14 replies
  • 0 like

Are TalkTalk slowing my superfast connection?

Until the end of last year I consistently received 56Mbps download speed. Since January this year, I have been complaining about the slow performance, spent many hours wasting my time 'chatting' with someone asking the same pointless and mundane ques...

cressylock by Conversation Starter
  • 6543 Views
  • 59 replies
  • 0 like

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 2589 Views
  • 17 replies
  • 0 like

Fibre 35 Speed Capped at 6.25 Mbps

Today a physical fault was fixed by Openreach and my line was reset. FTTC. My router is synced at 12 Mbps, but a Speed Test reports 6.25 Mbps. No other devices are using bandwidth. It's my line capped due to the previous fault?

Fibre 65 and DrayTek Vigor 166 or 167 G.fast / VDSL2 Modem

HiHas anyone had experience of this modem ? Does it provide better sync speed than TT Wifi hub ? With this connected I'd have the option of a different router, possibly the Eros range as supplied by TT with full fibre Thanks 

DStar by Popular Poster
  • 534 Views
  • 1 replies
  • 0 like

WIFI Hub Connected speed v actual speed

Hi My WiFi hub is connected to BT network at 66MB but my connected speed on from Lan port to W10 laptop is 53MB with only device connected (for testing) , is this usual ? Seems quite a loss in speed. Does anyone know latest version of firmware / hard...

DStar by Popular Poster
  • 1287 Views
  • 9 replies
  • 0 like

Fiber 150 Unusable Speeds in past 24 hours

Hi there,I have a fiber 150 GFast connection and have been getting speeds close to that for the past couple of years. However for the past 24 hours the connection has been unusable with downloads speeds of only 1Mbps, uploads speeds of 2mbps and late...

marc84 by Popular Poster
  • 1802 Views
  • 17 replies
  • 2 like

Torrent speeds

Trying to download a torrent and I'll start it speed peaks up to about 1mbs then within a minute drops to 10kbps and consistently stays there. Restart the app and it comes back up again then drops within a minute. Does this get throttled I've tried a...