Internet Unusable - Extremely Slow

[jamesk89]

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. 

I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange.

Fault Reference: REP-14000281

It is now Wednesday 21st and there has been no update and no change to internet speed.

Please advise.

[Debbie-TalkTalk]

Hi James

Is everything working ok now?

[Debbie-TalkTalk]

Hi James

How are you getting on following the engineer visit?

[Debbie-TalkTalk]

Hi James

Thanks for your reply.

I have arranged the engineer visit for 14/03 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks again.

Debbie

[jamesk89]

Hi, yes can you arrange an engineer visit for Thursday. AM is fine if not PM will do.

Regards

James

[Debbie-TalkTalk]

Hi James

I think we will need to arrange an Openreach engineer visit to the property as they have now closed the fault.

Would you like me to arrange this visit?

Please can you provide your availability AM and PM?

[Debbie-TalkTalk]

Hi James

The notes advise that underground cable work has been completed.

I'm just contacting Openreach now and I will post back shortly.

[jamesk89]

Hi, yes it is still dropping every day and the upload speed has not increased? Can you advise what openreach work was done?

Regards

James

[Debbie-TalkTalk]

Hi James

I'm just running a line test now because it's no longer showing linked to the outage in the area.

Is the connection still dropping?

[jamesk89]

Hi, can I have an update as yet again the target completion date has been missed.

Regards

James

[Debbie-TalkTalk]

Hi James

I've contacted Openreach this morning for an update, they have advised that the contractors have completed dig work and the team are already working on this and have provided a new targeted fix date of on 11-03-2024.

I will keep checking for updates.

[Debbie-TalkTalk]

Hi James

Openreach have asked for us to check for updates on this fault tomorrow 08/03.

Thanks

Debbie

[Chris-TalkTalk]

No further update yet so we'll check again tomorrow

Chris

[Debbie-TalkTalk]

Hi James

I've spoken to Openreach for an update and they have advised that the engineers have completed dig work and are still working on this fault. The earliest possible completion date is showing as 07-03-24.

I will continue to monitor for additional updates.

Thanks

[Debbie-TalkTalk]

Morning James

Openreach are still working on this fault, I will check on this again later this afternoon for additional updates.

Thanks

Debbie

[Debbie-TalkTalk]

Hi James

This fault is with the Openreach line engineers again.

I will let you know as soon as they provide anymore updates.

Thanks

[Debbie-TalkTalk]

Hi James

I'm really sorry about this.

I've completed another line test and this still shows a fault (outage in your local area) so I have escalated this back over to Openreach so they have an open fault ticket for your line whilst they are working on this issue in the area.

Openreach must have closed the previous fault ticket in error but still appear to be working on this fault.

I will keep you updated as soon as Openreach provide further information.

[jamesk89]

Hi, there has been no improvement. Upload is still terrible at 0.18mb.

Fault checker says there is a problem with our network, your services will be affected.

Please advise.

Regards

James

[jamesk89]

Hi, there has been no improvement. Upload is still terrible at 0.18mb.

Fault checker says there is a problem with our network, your services will be affected.

Please advise.

Regards

James

[Debbie-TalkTalk]

Hi jamesk89

Openreach have now closed the fault as resolved.

Is everything working ok now?

[Debbie-TalkTalk]

Hi jamesk89

I've contacted Openreach for additional updates and they have advised that the targeted fix date is showing for  01-03-2024.

I will continue to monitor for further updates.