FIbre Support

DarrenJackson1 · ‎12-04-2023

Today a physical fault was fixed by Openreach and my line was reset. FTTC.

My router is synced at 12 Mbps, but a Speed Test reports 6.25 Mbps. No other devices are using bandwidth.

It's my line capped due to the previous fault?

Karl-TalkTalk · ‎13-04-2023

No Problem 🙂

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

DarrenJackson1 · ‎13-04-2023

@Karl-TalkTalk yes, this is the speed before the fault. Thanks for checking. Long line!

Karl-TalkTalk · ‎13-04-2023

Hi

was this the speed you had before the fault.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

DarrenJackson1 · ‎13-04-2023

Morning @Skynet_TX

Thank you for your help, your suggestion worked. Speed restored to an incredible 12 Mbps.

Skynet_TX · ‎12-04-2023

Hi @DarrenJackson1,

Try switching your router off for over 30 minutes, then when you switch it back on you will get a new session in the street cabinet, this can often get the throughput speed back up to something much closer to the sync speed after a fault has been fixed.

FIbre Support

Fibre 35 Speed Capped at 6.25 Mbps