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FIbre Support

Get expert support with your Fibre connection.

WiFi hub IPhone Bug

Deanosafc24
Chat Champion
Private Message TalkTalk

on ‎17-08-2024 07:13 PM

Message 10 of 10

So I think we have established that this No Internet Connection is a problem with the Sagemcom routers themselves 

DMHALL
9 REPLIES 9

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Deanosafc24

on ‎22-08-2024 02:27 PM

Message 1 of 10

Hi 

 

Our devices Team - after speaking with sagemcom have asked if you can test the following.

 

When the connection fails, can you try accessing a website via IP address for example 142.251.36.46   (google.com)

 

This will bypass DNS.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Deanosafc24

on ‎22-08-2024 08:19 AM

Message 2 of 10

Hi

 

No updates as yet, this has been passed to Sagemcom who are investigating.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Deanosafc24
Chat Champion
Private Message TalkTalk
In response to KeithFrench

on ‎21-08-2024 06:18 PM

Message 3 of 10

Are there any updates on this? It’s still happening 

DMHALL
0 Likes

Deanosafc24
Chat Champion
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎21-08-2024 06:17 PM

Message 4 of 10

Are there anymore updates? Because it’s still happening. Thx 

DMHALL
0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Deanosafc24

on ‎20-08-2024 06:40 AM

Message 5 of 10

Morning,

 

Apologies, it's still under investigation with our Devices Team and Sagemcom. It doesn't appear to be affecting everyone which is why it's taking longer to investigate.

 

Thanks

 

Michelle

 

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Deanosafc24
Chat Champion
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎19-08-2024 02:00 PM

Message 6 of 10

Any update on this bug 

DMHALL
0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Deanosafc24

on ‎19-08-2024 07:41 AM

Message 7 of 10

Morning,

 

Apologies, not as yet. We'll chase this again now with our Devices Team.

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Deanosafc24
Chat Champion
Private Message TalkTalk
In response to KeithFrench

on ‎18-08-2024 08:17 PM

Message 8 of 10

Any updates on this bug 

DMHALL
0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎18-08-2024 12:59 PM

Message 9 of 10

The TalkTalk Devices team are working on this, beyond that no one knows what the outcome will be.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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