Problems with service

[Kestrel10]

I am having real issues with the reliability of my TalkTalk service. I have rebooted the router, but this has not helped. Loading webpages takes an age and when trying to stream video content this is nearly impossible, as it stops and starts during playback. I never used to have this problem.

A line check has been run and everything is meant to be OK.

Trying to download a small file takes a long time too.

Not sure if the router is running the latest firmware or if it requires changing.

Please advise.

[Debbie-TalkTalk]

Hi @Kestrel10 

That's great news, thanks for letting me know 🙂

Debbie

[Kestrel10]

Hi Debbie, 

Many thanks for sending the new router. It arrived on Friday and I set it up Saturday. Once I got all my devices connected up and tested the connection it appears to be back to how it should be. 

I will package up the old router and return it this week. 

Many thanks for your support and help with this issue. 

Kind regards

kestrel10

[Debbie-TalkTalk]

Hi @Kestrel10 

Thank you 🙂

Debbie

[Kestrel10]

Hi Debbie, 

That's fantastic. 

I will update once I have tested the replacement router.

Regards

KESTREL10 

[Debbie-TalkTalk]

Hi @Kestrel10 

Thanks for your reply 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

[Kestrel10]

Hi Debbie, 

It would be great if you could send me a new router. 

Hopefully this will sort out my issues. 

Many thanks 

Kestrel10

[Debbie-TalkTalk]

Hi @Kestrel10 

The line tests are clear but I can see that you are using one of our older routers. Are you happy for me to send a replacement router?

Thanks

Debbie

[Kestrel10]

Thank you. I have now updated my profile. 

[ferguson]

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