**()**&(()!!!!!!

[MerlinBengal]

That is swearing by the way. Turns out the Grandstream is locked to the TalkTalk router!!!!!! So failed telephone port on my Hub 3, a now totally failed router (Hub 3) and now because the Grandstream is TalkTalk locked to it's own router as well, it has stopped working on my Linksys router. Thought I had that sorted as it worked over the first 7 days I set everything up. Took one hell of a time to decide it was no longer attached to the Hub 3!!!!

If you would JUST give me the access details to the Grandstream I can get this all working. It NE EDS 'tweeking internally'

Result? No bl**dy phone yet again. I cannot even buy a dedicated VOIP phone as TalkTalk will NOT give the SIP details.

So now I have a choice, request yet another inferior router again which TalkTalk never got the phone working reliably on over the last 15 months, (TURNING IT ON AND OFF LIKEWISE THE GRANDSTREAM  FOR SEVERAL MINUTES IS NOT, REPEAT NOT FIXING THE PROBLEM!!!!!!!!!!!!! It is kicking the ruddy can down the road!!!!!!!!!!) will it yet again prove incapable of doing the simplest of router operations i.e. pass a static connection through to my own Linksys router. Ditch the router completely and port the number to a third party provider, or ditch the whole bl**dy shambles and move ISP as well.

The same problem of no voice incoming/outgoing was on the Grandstream with the Eero's. So surely someone can see it just isn't set up right and access is required to make adjustments to the Grandstream.

So we have the Grandstream will not work with the Hub 3 meaning using the internal phone port of the Hub 3 but the Hub 3 seems incapable of not falling over into deep crashing ravine if you dare to ask it to do something that any basic router should do without batting an eye lid.

Oh yes, you cannot do anything as it is full fibre and I have to call that bloody line again and told to turn it off and turn it on!!!!!!!!!! May I point out to you that is one of the worst things you can do, you need to access the logs and this so say 'reset' can lose the logs.

The fibre connection itself has always been perfect, never a jitter either when on 150 or the now 950/950. Yet you cannot get a phone to work!

[Philile-TT]

@ferguson Thank you for the information. 

[ferguson]

My TalkTalk supplied Grandstream works just fine with my TalkTalk supplied eero.  The ATA is not of course designed to work with a Hub 3, which has it's own VoIP port built in. Again, mine worked just fine when I used it. 

[MerlinBengal]

It isn't being used 'otherwise'. It is still connected to TalkTalk servers/voip. It is not being used to break open the software and use on a 3rd party voip supplier.

It just will not work with its current settings either on a Hub3, Eero nor my own router.

All they have to do is make a couple of adjustments to the settings and it will work fine. Give me admin access and I will set it up myself.

No, it is not free. It is costed into the subscription rate. Some contracts supplied equipment has to be returned end of contract, hence STILL not free.

To be able to access the ht801 would not mean using it on another system, it can still remain locked to TalkTalk, Who would have thought that eh??????? Same as the router, locked to TalkTalk but admin access, who would have thought that eh?????

I am aware that you have limitations on support on this forum but without letting people know there are problems then they get 'fobbed off' by the 'turn it off, turn it on brigade, wash rinse repeat, wash rinse repeat....and it goes on. Full fibre support is extremely poor. If you cannot reboot it, then hard luck.

The phone is being ported to a 3rd party. I have purchased my own voip phone. 

And further great news.....................I won't be on these forums anymore as I do not need them. So you will have to find some other way to try out your sarcasm Ferguson 🙂

[Thabile-TT]

Hi there @fr8ys , @ferguson  thank you for support. @MerlinBengal for further assistance the contact details for fibre department - Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm 

[ferguson]

TalkTalk equipment, as supplied free of charge to their customers, is locked down and cannot be reused otherwise. In common with most major ISPs. Who knew, eh?

[fr8ys]

You have actually answered your own question as staff here have no access to the full fibre system, so you will need to phone or use chat to obtain help.