Cancelling Callsafe

[Bead1]

Hi,

I've been trying to cancel Callsafe before the charges start, following the instructions sent in the TT email.  It isn't showing on my list of boosts, so I can't do it online,  but I definitely have it.  Can you cancel it for me please?

[amahle-TT]

We are glad to hear that, should you require further assistance, please feel to reach out to us.

 Take care :).

[Bead1]

Thank you, Phili.  I tried the LCB this morning and it is now working.

[Philile-TT]

Please retest only after the 2-3 hours and you can let me know if you experience any difficulties.

[Philile-TT]

Hi @Bead1, Thank you for your patience regarding this matter. I can see there is a mismatch with the calling feature on your account. I have re-synced the service that can take up to an hour to complete. I will pause the case for the meantime and if you can retest your service within 2-3 hours, If the service is still failing, I will send you an email with further details of how to get back in touch with us.

[Philile-TT]

@Bead1 got it thanks. 

[Bead1]

Thank you, Phili.  Have just sent PM.

[Philile-TT]

@Bead1 good morning. I will give an update once available, for now could you please send me your best contact number on private message.

[Bead1]

Thanks Phili

[Philile-TT]

@Bead1 I have escalated the issue, I will get back to you tomorrow with the next step. 

[Philile-TT]

Thank you for confirming that. 

[Bead1]

No, but I use my phone every day to keep in touch with my family.

[Philile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Bead1]

Yes, I am.

[Philile-TT]

@Bead1 Are you currently at home where the TalkTalk services is installed? 

[Philile-TT]

Okay thank you. I will further investigate.

[Bead1]

Hi Phili,

I switched it off, cleared cache & cookies, and got the email 'You chose to remove these Boosts and features: 

• Last Caller Barring'

Switched it back on again and I'm still getting the 'service not available' message.

[Philile-TT]

@Bead1 can you please try to put it off, clear cache and cookies and then put it back on and try again. 

[Philile-TT]

@Bead1 thank you for that information. 

[Bead1]

Thank you, Phili, I'd appreciate that.

[Bead1]

Yes, I tried it twice on different days and got the same message.