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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote not working properly

NicDavies
First Timer
Private Message TalkTalk

on ‎27-12-2024 02:01 PM

Message 3 of 3

I have a v1 remote that’s not working properly any chance of getting a new one???

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎30-12-2024 08:46 AM

Message 1 of 3

Hi Nic,

 

TalkTalk stopped providing the older youview boxes 4 years ago, and no longer provide these boxes or the older remotes.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎27-12-2024 02:28 PM

Message 2 of 3

TalkTalk no longer have supplies of remote controls.

 

However eBay normally have plenty for sale. Note that later versions that have the record button will also work with your box. Make sure it's a TalkTalk one though.

 

Have you tried resetting the remote?

 

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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