TV Support

Carly10 · ‎14-01-2024

Hi there,

Can anyone help me with how I go about getting a replacement remote control please, mine has been damaged? Had the box since Aug 2020 so it's a few years old.

Photos of box/ remote attached!

Thanks in advance 🙂

Karl-TalkTalk · ‎15-01-2024

You're Welcome 🙂

Regards

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Carly10 · ‎15-01-2024

Oh wow- that's fab! Thank you so much!

Karl-TalkTalk · ‎15-01-2024

Hi

I've ordered a replacement remote for you. This should be with you in about 48 hrs.

Regards,

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Carly10 · ‎15-01-2024

Hi Karl,

I think I've added the phone number but couldn't see anywhere for the account number sorry?

Thanks,

Carly

Karl-TalkTalk · ‎15-01-2024

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

TV Support

Replacement Remote Control