Replacement Remote Control

[Carly10]

Hi there,

Can anyone help me with how I go about getting a replacement remote control please, mine has been damaged? Had the box since Aug 2020 so it's a few years old.

Photos of box/ remote attached! 

Thanks in advance  🙂

 

 

 

[Gliwmaeden2]

They don't any longer have a stock of remote controls.

Please start a new topic, @Chris7651 as this is another customer's old thread. 

Return to the message board and click on start a topic. 

Make sure that your community forum profile is completed too (via your avatar; settings; drop down menu; Personal Information. SAVE CHANGES.)

Staff will respond after the weekend to your new post, and probably send a new box.

[Chris7651]

Please can you send a new remote control 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Carly10]

Oh wow- that's fab! Thank you so much! 

[Karl-TalkTalk]

Hi

I've ordered a replacement remote for you. This should be with you in about 48 hrs.

Regards,

Karl. 

[Carly10]

Hi Karl,

I think I've added the phone number but couldn't see anywhere for the account number sorry?

Thanks,

Carly 

[Karl-TalkTalk]

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

Thanks  

Karl.