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TV Support

For help with your TalkTalk TV box, channels and apps.

TV remote not working properly

Sairy
Visitor
Private Message TalkTalk

on ‎10-01-2025 08:19 PM

Message 3 of 3

Hi, I've had Talktalk TV for a couple of months and the remote has been working fine until yesterday. Now the only buttons that are working are the power, volume and the Google assistant button. All other buttons are not working. I can see that the box is registering that they have been pressed, but nothing happens when I press them. I've tried replacing the batteries, resetting the remote and turning the box off at the wall, and back on again. So far nothing has worked. Please could someone help.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-01-2025 07:45 AM

Message 1 of 3

Hi Sairy 

 

Did the advice help ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎10-01-2025 11:16 PM

Message 2 of 3

Hi,

 

The last thing to try is to reset the box to factory settings.

 

If there is a bug this will clear it.

 

You can find reset in the settings menu under devices I think.

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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