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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote broken

Annie791
Newbie
Private Message TalkTalk

yesterday

Message 10 of 10

How can I get a new remote control ? 

Labels:
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9 REPLIES 9

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

yesterday

Message 1 of 10

Hi

 

I've ordered a replacement for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Annie791
Newbie
Private Message TalkTalk

yesterday

Message 2 of 10

Yes have updated it

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

yesterday

Message 3 of 10

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number


Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Annie791
Newbie
Private Message TalkTalk

yesterday

Message 4 of 10

Ok thank you 

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

yesterday

Message 5 of 10

Hi

 

Ok, we do not carry individual stocks of remotes, so I will have to replace the whole unit, box and remote - is that ok ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Annie791
Newbie
Private Message TalkTalk

yesterday

Message 6 of 10

Yes it’s got new batteries but it’s just not working 

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

yesterday

Message 7 of 10

Hi

 

That's the TV HUB.

 

What is wrong with the remote ?  Have you checked batteries etc ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Annie791
Newbie
Private Message TalkTalk

yesterday

Message 8 of 10

Dolby  

pic attached 


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0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 9 of 10

Hi

 

What model of TV Box do you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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