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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote broken

Annie791
Newbie
Private Message TalkTalk

on ‎25-03-2025 08:34 AM

Message 10 of 10

How can I get a new remote control ? 

Labels:
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9 REPLIES 9

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

on ‎25-03-2025 09:07 AM

Message 1 of 10

Hi

 

I've ordered a replacement for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Annie791
Newbie
Private Message TalkTalk

on ‎25-03-2025 09:04 AM

Message 2 of 10

Yes have updated it

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

on ‎25-03-2025 09:00 AM

Message 3 of 10

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number


Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Annie791
Newbie
Private Message TalkTalk

on ‎25-03-2025 08:58 AM

Message 4 of 10

Ok thank you 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

on ‎25-03-2025 08:53 AM

Message 5 of 10

Hi

 

Ok, we do not carry individual stocks of remotes, so I will have to replace the whole unit, box and remote - is that ok ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Annie791
Newbie
Private Message TalkTalk

on ‎25-03-2025 08:52 AM

Message 6 of 10

Yes it’s got new batteries but it’s just not working 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Annie791

on ‎25-03-2025 08:47 AM

Message 7 of 10

Hi

 

That's the TV HUB.

 

What is wrong with the remote ?  Have you checked batteries etc ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Annie791
Newbie
Private Message TalkTalk

on ‎25-03-2025 08:43 AM

Message 8 of 10

Dolby  

pic attached 


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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎25-03-2025 08:35 AM

Message 9 of 10

Hi

 

What model of TV Box do you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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