Replacement remote control issue

[MikeRich]

I have purchased a replacement remote control, gone through the pairing, message on the screen says it is pared but only tv on/off actually works. Any ideas?

[fr8ys]

So it's the TV hub box you have.

If it's still not working then try resetting the box to factory settings.

Details on how to do this can be found here.

https://community.talktalk.co.uk/t5/Articles/Restore-your-TalkTalk-TV-box-to-factory-settings/ta-p/2...

[MikeRich]

I have the tv hub remote pictured here https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

[fr8ys]

Which box do you have?

Is the remote the same model as the original one?

You can check here.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Where did you purchase it from?

Please let us know so advice can be offered.