Which box do you have?
Is the remote the same model as the original one?
You can check here.
https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370
Where did you purchase it from?
Please let us know so advice can be offered.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
