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TV Support

For help with your TalkTalk TV box, channels and apps.

Replacement remote control issue

MikeRich
First Timer
Private Message TalkTalk

on ‎23-01-2025 06:01 PM

Message 4 of 4

I have purchased a replacement remote control, gone through the pairing, message on the screen says it is pared but only tv on/off actually works. Any ideas?

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3 REPLIES 3

fr8ys
Community Star
Private Message TalkTalk
In response to MikeRich

on ‎25-01-2025 11:58 AM

Message 1 of 4

So it's the TV hub box you have.

 

If it's still not working then try resetting the box to factory settings.

 

Details on how to do this can be found here.

https://community.talktalk.co.uk/t5/Articles/Restore-your-TalkTalk-TV-box-to-factory-settings/ta-p/2...

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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MikeRich
First Timer
Private Message TalkTalk

on ‎25-01-2025 11:49 AM

Message 2 of 4

I have the tv hub remote pictured here https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

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fr8ys
Community Star
Private Message TalkTalk

on ‎23-01-2025 06:31 PM

Message 3 of 4

Which box do you have?

 

Is the remote the same model as the original one?

 

You can check here.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

 

Where did you purchase it from?

 

Please let us know so advice can be offered.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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