Remote Control

[KateA1]

My remote control has unfortunately been damaged and is now not operating.  Please let me know how I can get a replacement.

[Karl-TalkTalk]

Hi

That's now been ordered for you.

Regards,

Karl. 

[KateA1]

Thanks, information added. 

[Karl-TalkTalk]

Hi
 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

I can then place the order for you.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[KateA1]

Yes I would like a new box and remote control please.  Many thanks Kate

[Karl-TalkTalk]

Hi

OK, we do not carry replacement remotes, so only option for me is to replace both box and remote, is that ok ?

Karl.

[KateA1]

Its a talktalk 4 K box 

[Karl-TalkTalk]

Hi

Should be on a sticker underneath the box, or take a look at the images at this link :

https://community.talktalk.co.uk/t5/Articles/Compare-our-TalkTalk-TV-Boxes/ta-p/2204428

Thanks  

Karl. 

[KateA1]

Where do I find that info?

[Karl-TalkTalk]

Hi

What model TV BOX do you have ?

Thanks  

Karl.