Guide not loading

[Cathcol]

Guide is not loading on tv, have restarted box etc, still not uploading. 

[Karl-TalkTalk]

Hi

If the above does not help, try a Factory Reset from the Settings menu to see if this helps.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi All, 

If you can please follow these troubleshooting steps from YouView, and let me know . and please drop me a PM with the serial number and model of your box, It will either be DN360T, DN370T or DN372T :

Some things we’d like to try before they do a factory reset:

• Remove ethernet and see if the box/Guide recovers
• If not, remove the aerial and see if the box becomes responsive
• Reboot the box if they haven’t already
• If the box is briefly responsive after a reboot, try a retune via Settings

Thanks  

Karl. 

[Karl-TalkTalk]

Hi All,

YouView have advised that if this issue is still affecting your box, try a Retune of the freeview channels and then see if that helps.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

YouView have implemented a change so please retest the guide to see if all is now ok.

Thanks

Karl.

[Karl-TalkTalk]

Hi

We do apologise for the current issues affecting the Guide, and YouView are investigating as a priority.

Thanks  

Karl. 

[fr8ys]

The following notice is on the Service Status Dashboard (https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service).

If the advice doesn't work then keep an eye on the status board for updates. Thank you.
We're aware some TV customers using our TalkTalk TV and TalkTalk TV Plus Boxes are currently having issues with the Guide not loading and being unresponsive.

We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working with Youview to restore this feature as a priority.

Youview have made us aware a reboot of your TV box does NOT resolve this issue. They have advised performing a Maintenance reset could be completed to resolve the issue.

[Bferen]

I have the same problem on both my boxes - dn327t

[Karl-TalkTalk]

Hi @Cathcol 

Do you still need assistance ?

Karl.

[fr8ys]

@Mmatt Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.

Please detail the problem, your box and what straps you have taken to try and rectify this 

Thank you

[Mmatt]

I've had the same problem for the past 2 days

[fr8ys]

Which box do you have so we can tailor a response?

What exactly have you tried (what is the etc you refer too)?

Have you tried changing batteries, resetting the remote, disconnecting the box from the mains and restarting?

Please can you provide more information.

Thank you.