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TV Support

For help with your TalkTalk TV box, channels and apps.

Sound dropping on new 4K Hub

Twist
Conversation Starter
Private Message TalkTalk

‎08-03-2024 07:44 PM - edited ‎08-03-2024 09:30 PM

Message 4 of 4

Hi again - separate post, as different issue

Received and set up new hub today. We are having problems with sound dropping out for a few seconds every minute or two, so we are regularly missing a few words from sentences. Quite annoying. Cant find any settings to check or adjust.

We have an older lg tv and use with lg soundbar. I tried disconnecting the soundbar in case this was part of the problem, but it made things worse - we could get no sound at all. Have had to reconnect the soundbar. I never expected all these problems with a new hub. (I have a separate post re not being able to add programs to watchlist) Is the hub now the only available tv box ?

 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Twist

on ‎11-03-2024 08:34 AM

Message 1 of 4

Hi

 

You can go through the settings and see if the remote can be paired with the TV however if the soundbar is controlling the master volume, the remote may not operate the soundbar volume.

 

Thanks  

Karl. 

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Twist
Conversation Starter
Private Message TalkTalk
In response to fr8ys

on ‎09-03-2024 02:13 PM

Message 2 of 4

Yes, using supplied cable. Switched everything off in frustration last night. Today, sound doesn’t appear to be dropping but can no longer adjust volume with hub remote, only through soundbar !! Whole thing becoming a bit of a nightmare.

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fr8ys
Community Star
Private Message TalkTalk

on ‎08-03-2024 11:17 PM

Message 3 of 4

Are you using the supplied HDMI cable?

 

The box needs a higher rated cable than the old boxes and others have reported similar issues, which were resolved by changing the HDMI.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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