cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Sound Sync amd losing many channels

M00EE
First Timer
Private Message TalkTalk
Message 2 of 2

Had box a number of months - it is constantly goingnout of sync and losing channels.

 

We have tried everything - replacong cables, rebooting, checking firmware, reboot, power off and leave for 30 minutes and reboot.

 

Sound issues usuallybreturm afyer short period of time and channels are often blotchy or vanish.

 

There were no issues with our previous TalkTalk TV box that you replaced a while ago so we could get tv X.

 

TV via Talktalk is virtually unwatchable and box is clearly not fit for purpose.  We have gone through customer support and it makes no dofference bit just wastes long periods (hour plus) of our time.

 

 

0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi

 

Have you tries a full factory reset of the box ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes