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talktalk tv hub TECHNICOLOR UZW4054TTG

artmech2
Chatterbox
Private Message
Message 6 of 6

New talktalk tv hub, updated to v. 7.0.0. Freeview reception v. good; streaming bbc iplayer, itv-x channel 4 all v. good.  But, none of the data fed channels (250 upwards) deliver sound or picture.  Prog. guide info. is there. Tried reset, factory reset, router disconnect, hub disconnect - all to no effect.  Any offers? ty. artmech 2

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5 REPLIES 5

Message 1 of 6

Hi there, thank you for your support @fr8ys . @artmech2 Please don't hesitate to chat back should you require any other assistance. Thank you for contacting TalkTalk 🙂

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Message 2 of 6

Pleased to be of help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 3 of 6

Thank you very much for swift response.fr8ys.  I can give up trying to do the impossible. Most grateful to you. artmech2.

fr8ys
Community Star
Private Message TalkTalk
Message 4 of 6

If you have a smart TV you may be able to get these channels via there.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk
Message 5 of 6

They use a different technology to that which is available on YouView based boxes, so you will not be able to view them using the box. It is not possible to update the box to view these as it is a hardware difference,not software.

 

There are very technical guides on the internet that deal with this if you Google, but the layman's  explanation above is what it boils down too.

 

The channels are shown in the guide as the Freeview guide on which it is based is generic.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).