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TV Support

For help with your TalkTalk TV box, channels and apps.

Green screen

Oscar13
First Timer
Private Message TalkTalk

on ‎13-03-2024 11:50 AM

Message 4 of 4

I have had the android box about a month but for the past week to 10 days all I get is a green screen, I have changed HDMI cable turned it around and tried switching off and on at the mains, until I can get a fix I am going to reconnect my netgem box

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Oscar13

on ‎13-03-2024 01:08 PM

Message 1 of 4

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Oscar13
First Timer
Private Message TalkTalk

on ‎13-03-2024 01:06 PM

Message 2 of 4

Thank you Karl  I have reset the box and all is working, hope it carries on  Thank You

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-03-2024 12:04 PM

Message 3 of 4

Hi

 

Can you try a reset as follows : 

 

Unplug the power cable and HDMI cable and hold down front panel button. Now plug back in the power cable and HDMI cable whilst still holding the front panel button down. Once the Android recovery screen appears you can release the button and complete a factory reset and software upgrades.

 

Let me know if you are able to reset the box.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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