What happens if you bypass the box and plug the aerial directly into the TV.
Do the channels break up?
What channels are affected? The main 5 or only some of the, for want of a term, the lesser ones?
For it to be happening on both new boxes would suggest an aerial issue, even though this may not have been apparent with your older box. Do you still have the old box you can hook up again?
Perform a retune on your TV and old Box if possible.
Do you get all the channels tuned in?
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
