Out of date episode details

[LorryLol]

Why are my episode details months out of date eg this weeks Coronation Street is referring to RIta, a package and Blackpool and Emmerdale is referring to Mack and Chloe.    Everything was ok last week when i was reading the sneak previews

[Philile-TT]

@fr8ys thank you for the support.

[fr8ys]

@LorryLol 

With the help of another customer, I feel this is done by design.

You can read more on their thread here

https://community.talktalk.co.uk/t5/TV/Incorrect-programme-information/td-p/3145660

[siphosethu-TT]

Hi there @Hypnogogic, please start a new thread so we can have this looked into for you. Thanks

[Hypnogogic]

I am having the exact same issue for several weeks.now - factory reset works only for a day or so then the guide switches to the horrible yellow colour and pressing the information button gives description for series 1 episode 1 of whatever programme it is regardless of what is being shown in that time slot - it is infuriating to have to reset box every couple of days

[Hypnogogic]

I am having the exact same issue for several weeks.now - factory reset works only for a day or so then the guide switches to the horrible yellow colour and pressing the information button gives description for series 1 episode 1 of whatever programme it is regardless of what is being shown in that time slot - it is infuriating to have to reset box every couple of days

[Mandisa-TT]

Thank you so much @fr8ys for your support.

[fr8ys]

Another customer is reporting a similar, but not the same issue.

Can you confirm which transmitter you pick up your signal from please?

[fr8ys]

@LorryLol 

One thing I can't see you having tried is factory resetting your box. 

This will reset your box as well as ensuring the latest software is installed correctly.

Details on how to do this can be found here. Use the drop down further down the page as clicking the tv hub link does not work.

[Thabile-TT]

Hi there @LorryLol  you are most welcome.

[LorryLol]

Thank you

[Philile-TT]

@LorryLol please contact the full fibre support team using the contact details provided below. 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

[LorryLol]

Hi 

 @nambuso-TT 

There isn't an on/off button at the back of the box, just the one on the front, otherwise i have disconnected everything, reconnected and rebooted but the problem still exist.

Any further advice please?

[nambuso-TT]

Hi there @LorryLol. I am very sorry to hear this. Please reboot your TV box and confirm and confirm what happens. Often restarting your TV box can help reboot your system and may remove previous bugs. If you want to restart your TV Box and broadband router, follow the steps below.

1. Perform a full shutdown and restart of your router leaving it off for at least 30 seconds before turning it back on. The router can be restarted using the on/off button, this is usually located on the side or back of your router
2. Switch your TV Box off using the button on the rear
3. Unplug your TV Box from the power socket
4. Wait ten seconds and plug the TalkTalk TV Box back into the power socket
5. Switch on your TalkTalk TV Box checking that the button at the back of the box is in the ON or I position
6. Once ready, press the standby button on the front of your TalkTalk TV Box

[LorryLol]

It the TV hub box and yes always connected to the internet.  I've had an software update, disconnected the box and the router but none of it has made any difference,  When i glance at the front of the information box it is current info but as soon as you expand it the details is historic and months out of date

[LorryLol]

Hi.

Its tv hub box.

Internet always connected.

Had an update about (eero router) about an.hour ago but has made.no difference

Trying switching off router and box but no change.

All help appreciated

[Philile-TT]

@LorryLol please answer @ferguson so that we can proceed further. @ferguson thank you for the support. 

[ferguson]

Which TV box are you using? Have you checked for updates, or reset? Is it permanently connected to the internet?