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Forum Posts

The displayed offer in My Account is not what I'm being offered

I'm writing this on behalf of my elderly dad from his account: His home broadband and phone contract ended last year, been paying extra, didn't know - but happy with the service so trying add International Max boost. In the offers and upgrade section...

Screenshot 2024-10-06 at 14.45.41.png
Breadton by First Timer
  • 653 Views
  • 8 replies
  • 0 like

Cancel Unlimited UK Calls Boost

Like other users, I cannot remove the Unlimited UK Calls Boost from my account and I have looked all over my dashboard to find a way. Chat is not available. It's very frustrating, even though it's supposedly flexible to remove at any time. Please hel...

Request to cancel Unlimited UK Calls Boost

I'd like to cancel the unlimited UK calls boost on my account. I don't use it. Never have. Frustrated that it's so hard to remove from my account - why is it not included in telephone self serve section? In the packages and services section under My ...

anytime call boost

removed anytime calls boost,through my account yesterday(07/09/24)..received confirmation email,but my account is still showing the boost enabled?when will this be updated?

doblo by Participant
  • 572 Views
  • 6 replies
  • 0 like

International Max Calls Boost

Existing long-term customer. One of my offers is the International Max Calls Boost for 1500 minutes to 55 countries at £7 per month. The offer states that this also includes all UK calls 24 hours per day. Is the UK calls part of this correct?

HelenaH by Participant
  • 1146 Views
  • 15 replies
  • 0 like

Home Phone "Uk Calls Boost"

Hello, I'm being charged for a boost at £12 relating to UK calls but when I look up boosts there's no way for me to turn this off. I only seem able to add more boosts. I don't have a landline phone, I don't need or want this and would like to switch ...

International Calls Boost

I cannot turn off my ‘International calls boost’, I no longer need it. Please could you turn it off for me. Thank you.

supersafe boost

Hi, I signed up for 24 months, 4/1/2024. I was supposed to have 24 months fibre & supersafe boost, today I had an email stating that my 24 month boost has ended. Could you look into it for me.I have used chat and spoken on the phone, both have comple...

Screenshot 2024-07-24 15.56.39.png
lucas15 by Popular Poster
  • 445 Views
  • 3 replies
  • 0 like

How do you delete the calls boost?

How do you remove the calls boost please? I cannot find how to do this, and the instructions from TalkTalk text chats does not work. They haven't a clue.

SMacker by First Timer
  • 550 Views
  • 4 replies
  • 0 like

Wrong Bills and contract problems

I arranged a new fibre and voip contract on the 18th of May, when I was reminded I was out of contract with my May bill ( estimated for June). Great all done contract emailed through. I also cancelled my call boost as we don’t use the phone very much...

NigelP1 by First Timer
  • 830 Views
  • 7 replies
  • 0 like

International call boost

I want to cancel international call boost any help would be appreciated as you are unable to cancel even thoughit tells you manage your boosts.

Barryg3 by First Timer
  • 330 Views
  • 2 replies
  • 0 like

Cancelling unlimited calling plan

I want to cancel my unlimited calling plan in a week or so because it's just too expensive. Can anyone tell me if I have to contact TalkTalk by phone, something I hate doing, or can I just untick the box in the boosts list? Any help would be apprecia...

cat14 by Team Player
  • 628 Views
  • 4 replies
  • 0 like

Payment

How much will next months bill be?

Girton62 by First Timer
  • 504 Views
  • 3 replies
  • 0 like

International call Boost

I have realised that I am still being charged £9 per month for international calls. We made a short international call yesterday and have discovered we have been billed for it. This is disgrace! Why am I still being charged for something that appears...

JimMunro by First Timer
  • 1013 Views
  • 7 replies
  • 0 like

Boosts

I am on a Fibre65 package.Under account settings, International Boosts and Unlimited UK calls are NOT SELECTED,but in my bill I am being charged 9 and 16 pounds respectively.Is this part of the Fibre65 package settings or a mistake in the billing?And...

Junefc42 by First Timer
  • 617 Views
  • 3 replies
  • 0 like

Cancel Unlimited UK Calls Boost

Can any one tell me how to cancel Unlimited UK Calls Boost.I have tried online as per instructions but it will not work. The delete option is not offered.I have tried Chat several times but it's never available.I have tried phoning 03451 720088 but j...

CLyon by Popular Poster
  • 1112 Views
  • 5 replies
  • 0 like

Charges for call boosts

I have been charged for months for uk call boost when I have removed this online month after month and also called to remove but I have been charged and not received a refund for all the months paid when I have never had this on the beginning of my c...

Amirah2 by First Timer
  • 483 Views
  • 2 replies
  • 0 like

How do you cancel 'My addons'

I have been calling for the last two days to cancel the addon 'Unlimited UK Calls boost' and have tried to do it myself online but I can't find an option to do so. Any help greatly appreciated.

ValCass by First Timer
  • 662 Views
  • 3 replies
  • 0 like

How Remove UK Call Boost?

This is listed as a £16 a month option on my account and I want to remove it. But there is no removal option for this anywhere under My Account or Telephone Settings. The only options listed are things like Caller Display and such. I cannot find any ...