Now TV Boost

[nanny301]

Hi all.

            I purchased Now TV as a boost thru TT and when my contract with TT ended  i decided not to renew and moved to a new provider. The problem i have is my TT account is disconnected but my Now TV membership isn't as i can still access Now TV on my devices. I am unable to access my Now TV Membership to cancel on their website and they are unable to cancel my membership as it was purchased via a 3rd party..I paid for my membership via TT and have no other payment methods on my Now TV account. I keep getting passed from TT chat to Now TV chat trying to cancel my Now TV membership.

[Gliwmaeden2]

@nanny301, as mentioned previously:

Your account is NOT closed.

You can access it for months after ceasing the broadband service. 

I'll move this to the billing section, @nanny301, to get that department to check exactly what's going on.

[nanny301]

Hi, 

     Still receiving e-mails from Now TV instructing me to enter Talk Talk account to cancel the Now TV add on but as i keep explaining to them i am unable to do this as my account is closed and final bill has been credited.

I understand from Karl that my subscription may end on 24/1/2025 but think i have been credited by TT as i closed on 30/12/2024.

[Karl-TalkTalk]

Hi

Just had a look at the account.  The NOW TV options are cancelled however, as Now TV Bill in advance, the Now TV Subscription will continue to run until the end of their billing period, which looks to be 24th Jan.

So this should then cancel with them on this date.

Thanks  

Karl. 

[nanny301]

Account number added to profile

[Karl-TalkTalk]

Hi @nanny301 

can you add your previous account number to your 'Community Profile' so I can locate your details and take a look.

Thanks  

Karl. 

[Gliwmaeden2]

You have to buy it these days through NOW, @nanny301.

https://community.talktalk.co.uk/t5/Articles/About-NOW/ta-p/2457383

Please wait for staff to clarify what to do about the previous subscription. You should be able still access your TT  My Account as you can sign in and look up old bills for c a year.

To get the timing right wait for staff comment during the day.