We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Incorrect boosts added to my new Fibre 35 account

welshgold
Newbie
Private Message TalkTalk

yesterday

Message 2 of 2

Hello, I’ve just swapped my old TalkTalk account to a new Fibre 35 account. You have added a Call Diversion boost (cost £3 per month), but I did not request it. Also, you are now charging £5 per month for a TV plus boost, when previously this was free to me. I can’t find any way to remove these boosts from my package. There is now obvious way on the TalkTalk website to remove these boosts. Please see attached file which is a copy of my original order. The cost on the order was £44 per month but now you want to charge me £55 per month. Please can you help. Thanks.


IMG_6279.png
Labels:
0 Likes
1 REPLY 1

Divsec
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

Hi @welshgold your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

You may find that a couple of your pre existing free boost came to an end and are now being charged. Regardless the team will get it sorted for you.

 

I don't work here and all my opinions are my own.
0 Likes
© TalkTalk 2025