Old BB package still showing on account

[vth2025]

Hello,

My account still shows the old Broadband package even though the new go live date was 24th March and the engineer came and moved everything over.

There seems to be a broadband boost added on which I did not ask for (I think this was added as our internet was cut off before our go live date, so assume I will not have to pay for this). My new contract had £5 off the first three months so do not want to miss on this on my first bill.

Also our internet was cut off for 6 days so assume some compensation will be due.

Hope you can help, thank you.

[Arne-TalkTalk]

Hi @vth2025

The order completed the day after your last bill was produced, your next bill will reflect your new contract including the £5 discount. 

Any over payment on the latest bill will show as a credit on the next bill. 

Regards

[vth2025]

Hello, Could someone let me know please? Thanks

[vth2025]

Hi Arnie,

Thank you for your prompt reply!

I see, so does this mean my new bill will reflect my new contract? I think it is due this Friday and am worried I will still be paying old amount.

Would you know about any compensation due? I had mentioned what had happened on another thread in the Fibre section.

Thank you.

[Arne-TalkTalk]

Hi vth2025

The account is still waiting for the order to update, once the old Broadband service cancels, the new order will update. 

Sorry for the confusion